Call Center Agent Job Listing at Comerica Bank in Auburn Hills, MI (Job ID 226256)

Description

Call Center Agent
Comerica Oaktec Building (Free Parking)
Hour of Operations 8am-9pm Monday-Friday, 8am-5pm Saturday
Various shifts available within the hours of operation

What we can offer you

• $1,000 Signing Bonus
• Competitive compensation starting at $18.00
• Opportunity to work remotely after introductory period
• Career Growth - promotional opportunities
• Afternoon shift hourly premium.  Language (Spanish) hourly premium
• Incentive program based on performance
• Offers wide range of shifts Monday-Saturday
• Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision, 401k match and Life Insurance
• Earn $1,000 for every new hire referral
• Comerica Call Center earned the Gold Award for Training Excellence!
• Looking to work with a diverse team?  Join our Team!

A Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement.

Position Responsibilities:

• Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution.
• Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.
• Assist customers with basic web banking functions, such as unlocking and resetting passwords.
• Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals.
• Meet or exceed individual productivity and quality assurance objectives.
• Able to effectively collaborate within and across teams and departments.
• Use problem solving tactics to analyze and troubleshoot customer challenges.

 Apply on company website