Wire Operations Manager Job Listing at Comerica Bank in Livonia, MI (Job ID 227046)

Description

Wire Transfer Operations Manager
The Wire Transfer Operations Manager position has direct reports and is responsible for the day-to-day operations in the wire room from 8:00 am EST to 5:00 pm EST. This position is responsible for managing directly and through subordinates all operational activities needed to support the processing of domestic/international wire transactions, customer service, and OFAC monitoring.
Position Core Values
Successful incumbents have strong Customer-centricity, are Collaborative, have high Integrity, strive for Excellence, are Agile, promote Diversity and are involved in our community.
Position Responsibilities:

• Manage the payments and risk associated with processing, settling, and clearing of 250,000+transactions per month with a total value of $130+ billion.
• Provide quality and timely customer service for Comerica's Business, Retail and Wealth Management customers.
• Monitor and act upon production demand through use of capacity models and key performance and risk metrics; apply fact-based corrective actions to ensure consistent and quality execution.
• Ensure department compliance to key regulatory and enterprise risk requirements through sound execution of operational procedures and ongoing staff development.
• Continually evaluate effectiveness of operational controls; develop appropriate mitigation plans where points of failure are identified.
• Provide leadership for critical risk management activities, including daily OFAC review and case management, to ensure compliance with key regulatory requirements.
• Actively manage business unit risk management needs, including participation in internal, external, and other risk exams, evaluation of procedures and execution of quality reviews and self-audits.
• Produce daily and monthly reporting of key performance and risk metrics.
• Provide direct and independent management for the human resource aspects of the GFT group. This responsibility includes selecting, motivating, developing, and retaining high performing talent, performance management, HR policy/procedure training and other HR activities.
• Provide input to the department budget and business plan.
• Serves as a key contact for all Comerica markets and clients.
• Travel will be required between Livonia and Auburn Hills.

• Detail oriented
• Problem solving
• Strong organizational skills
• Customer Service/Client focus
• Ability to work effectively under pressure
• Proficient with Microsoft Office applications -- Outlook, Excel, Word, Power Point