Comerica Bank Job - 43812501 | CareerArc
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Company: Comerica Bank
Location: Livonia, MI
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services


Wire Transfer Operations Manager
The Wire Transfer Operations Manager position has direct reports and is responsible for the day-to-day operations in the wire room from 8:00 am EST to 5:00 pm EST. This position is responsible for managing directly and through subordinates all operational activities needed to support the processing of domestic/international wire transactions, customer service, and OFAC monitoring.
Position Core Values
Successful incumbents have strong Customer-centricity, are Collaborative, have high Integrity, strive for Excellence, are Agile, promote Diversity and are involved in our community.
Position Responsibilities:

  • Manage the payments and risk associated with processing, settling, and clearing of 250,000+transactions per month with a total value of $130+ billion.
  • Provide quality and timely customer service for Comerica's Business, Retail and Wealth Management customers.
  • Monitor and act upon production demand through use of capacity models and key performance and risk metrics; apply fact-based corrective actions to ensure consistent and quality execution.
  • Ensure department compliance to key regulatory and enterprise risk requirements through sound execution of operational procedures and ongoing staff development.
  • Continually evaluate effectiveness of operational controls; develop appropriate mitigation plans where points of failure are identified.
  • Provide leadership for critical risk management activities, including daily OFAC review and case management, to ensure compliance with key regulatory requirements.
  • Actively manage business unit risk management needs, including participation in internal, external, and other risk exams, evaluation of procedures and execution of quality reviews and self-audits.
  • Produce daily and monthly reporting of key performance and risk metrics.
  • Provide direct and independent management for the human resource aspects of the GFT group. This responsibility includes selecting, motivating, developing, and retaining high performing talent, performance management, HR policy/procedure training and other HR activities.
  • Provide input to the department budget and business plan.
  • Serves as a key contact for all Comerica markets and clients.
  • Travel will be required between Livonia and Auburn Hills.
Position Competencies
  • Detail oriented
  • Problem solving
  • Strong organizational skills
  • Customer Service/Client focus
  • Ability to work effectively under pressure
  • Proficient with Microsoft Office applications -- Outlook, Excel, Word, Power Point

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