Customer Engineer (L1) Job Listing at Computacenter in United States of America (Job ID 213388-en_US)

Description

213388-en_US

About the role

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

Location: Seattle, WA

Salary range: $21 - $27/HR USD

What you'll be doing

• Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.

What you have

• Proven experience in IT Desktop Service environment.
• Experience with ticketing systems such as ServiceNow.
• You must be legal authorized to work in the United States.