Technician, Customer Relations Job Listing at Couche-Tard in Laval, QC (Job ID R422506)

Description

JOIN OUR TEAM

You may have already stopped for coffee, refueling your car, or eating something on the go. Then you know what Couche-Tard is. Our mission at Couche-Tard is to make our customers' lives a little easier every day. We have grown into a successful global company with over 16,000 stores in 29 countries, serving over 6 million customers every day. In total, more than 150,000 people work in our stores and help desks.

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Department: Global digital platforms

Location: Laval (4204 Industrial Blvd., Laval)

Hybrid mode: 3 days at the Laval office and 2 days remotely

Type of employment: Permanent, Full time (40 hours per week)

Schedule: Sunday to Thursday (Schedule subject to change)

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THE ROLE

The Customer Relations Technician will be responsible for responding to customer questions and comments. They will also be responsible for communicating information to the various parties involved.

WHAT YOU'LL DO

• Manage the communications with external customers for Quebec and the Atlantic provinces (telephone, e-mail (website contact platform), postal mail);

• Case management (follow-ups and/or verifications with relevant departments: accounting, marketing, sales, suppliers, claims/security, human resources, external business partners, coordinator, operations manager and managers);

• Ensure customer satisfaction by delivering quality work and responding to requests on time;

• Maintain up-to-date database in computer system;

• Report and account for comments received on a monthly basis;

• Analyze and account for the monthly gift card report (cost breakdown by regions and accounts);

• Follow-up on more complex situations and advise operations managers on various situations;

• Other related tasks and projects.

WHAT YOU'LL NEED

Education:

• DEC or DEP in relevant training.

Experiences:

• Minimum of one (1) year relevant experience.

Knowledge and skills

• Proficiency in Microsoft Office environment (Word, Excel, Power Point);

• Exceptional active listening and communication skills, both verbal and written;

• Ability to manage diverse situations in a positive and professional manner;

• Analytical skills and good problem-solving judgment.

Language skills

• Bilingualism required (French and English), both written and spoken, as the person will be called upon to serve English-speaking regions.

WHY WORK WITH US

Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you.  Here are some of the attractive benefits we offer:

• Alimentation Couche-Tard has been named one of Montreal's Top Employers for 2023;

• A full range of benefits (medical, dental, etc.);

• Discounts for employees in stores and at many of our partners;

• Paid leave including vacation, sick and personal days;

• Scholarship program available to our employees and our employee's children;

• Learning opportunities to develop new skills and grow professionally in a growing company;         

• Work in hybrid mode.

INTERESTED?  You are only a few clicks away from joining an exceptional company!  Those interested in this position should apply on our career site: https://carrieres.couche-tard.com

Couche-Tard attaches great importance to diversity in the workplace and subscribes to the principle of employment equity by encouraging applications from designated groups, namely: women, Aboriginal people, persons with disabilities and members of visible minorities.

We thank all candidates for their interest in this position; Only selected individuals will be contacted.

#LI-LK1 #LI-Hybrid

Couche-Tard / Circle K valorise la diversité et de l'inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d'un effectif varié et représentatif de nos clients et des communautés que l'on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.