FULL TIME BENEFITED
This individual is responsible for coordinating all services that are received through the intake department. Refers to other community resources as necessary.
Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation.
Demonstrates excellent customer service skills with all internal and external customers.
Represents the VNA in a positive, cooperative manner with excellent phone etiquette and excellent communication skills.
Maintains confidentiality with all information in the appropriate manner.
Contributes to organization success targets for patient satisfaction and net operating margin.
Provides education to all customers on home care requirements.
Triage calls regarding patient's health care needs and coordinates with other departments and/or other organizations as needed.
Acts as liaison between physician and homecare staff (verbal orders; follow up calls, labs, etc).
Interprets and secures insurance requirements for services provided. Proficient with hospital and homecare computer programs.
Ability to provide good customer service while multi-tasking.
Complete appropriate/necessary documentation in a timely fashion.
Communicates identified issues/visit reason with the Case Manager.
Updates POC as necessary.
Responsible for special projects and other duties as assigned.
Supports organizational policies.
Notifies appropriate leadership of patient issues or concerns and follows through as appropriate.
Maintains records in accordance with agency requirements.
Informal chart review.
Contact appropriate leadership in regards to accepting referrals.
Ability to perform home visits as needed.
Exhibits excellent professional standards and utilizes critical thinking and problem solving skills to meet the needs of all VNA customers.
Role models professional nursing behaviors consistent with Covenant HealthCare Mission/Vision and Values.
Represents agency to the public in a positive cooperative manner.
Registered as a licensed pratical nurse in the state of Michigan.
Five years of nursing experience and two years of Home Care experience.
Knowledge in current nursing practices.
Ability to relate positively to patients, families, and co-workers.
Ability to read, write, speak, and comprehend English.
Second language desired but not required.
Knowledge of basic computer programs.
Able to operate with minimal supervision.
Knowledge regarding availability of community resources.
Valid Michigan Driver's License.
Valid Michigan Nursing License.
Excellent communication skills, both verbally and written.
Knowledge of the use of the computer program, and other software systems used within the VNA system.
Demonstrates problem solving skills.
Great Customer Services Skills.
Ability to type 40 wpm.
Near visual acuity and functional hearing required.
Ability to lift greater than 20 pounds.
Reliable transportation and proof of Insurance.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Constaant talking and hearing.
Frequent sitting, raxhing, and fingering.
Frequesnt lifting up to 10 lbs.
Occasional standing, walking, lifting, carrying, pushing, pulling, climbing, balancing, stooping, crouching, squatting, twisting, handling, feeling, tasting and smelling.
Occasional near vision, midrange vision, far vision, depth perception, color vision and field of vision.
Occasional lifting 11-50 lbs.
NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.
It has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant's premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.
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