Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary* Onsite Customer Service Representative for a large public entity in El Paso, TX. * Identifies constituent-specific service issues, identifies solutions, and may lead resolution of issues working with other areas. * Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact. * Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages. * May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas. * May assist in constituent training on product and policy questions. *Schedule* M-F 8:00am to 5:00pm *Required Qualifications* * 2-5 years of health insurance industry experience. * Must have understanding of Health Plan Benefits. * Texas Life & Health Insurance license, as required by state law or must obtain within 90 days of hire. * Must be onsite M-F * Strong critical thinking and analytical skills * Excellent Customer service skills * Excellent Oral and written communication skills * Organizational skills *Preferred Qualifications* * Strong working knowledge of Excel * Strong attention to detail * Problem solving skills * Able to meet monthly deadlines *Education* * Bachelor's degree or equivalent work experience (HS diploma + 4 years relevant experience) *Pay Range* The typical pay range for this role is: $18.50 - $31.72This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 04/29/2024
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