CVS Health Job - 33401609 | CareerArc
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Company: CVS Health
Location: New Berlin, WI
Career Level: Entry Level
Industries: Retail, Wholesale, Apparel


Job Description
As a Pharmacy Technician - Clinical Support Services you will be assisting the pharmacist and communicating directly with patients over the telephone, scheduling medication deliveries, tracking lab data, billing, and prior authorization, among other duties. The Pharmacy Technician is essential to ensuring all patients receive their medication in a friendly and timely manner. The Pharmacy Technician – Clinical Support Services position is responsible for utilizing their clinical knowledge and excellent customer service skills to provide our patients with the smooth service and delivery of their medication to their homes. You will make a difference by bringing your personal touch and clinical experiences that will support our patient's one on one care.

As part of the Coram CVS/specialty infusion team, you will have an important, uniquely rewarding role putting your Pharmacy Technician skills and experiences to work in a closed door practice setting. CVS is a national leader in the home infusion field, as you will be leading an innovative and bold initiative aimed at transforming health care and pharmacy leveraging new and emerging information technologies and channels.

Additional responsibilities of the Pharmacy Technician – Clinical Support Services include:
- Assist the pharmacist in obtaining authorization for pharmacy services as requested; validate insurance coverage and communication with patients.
- Gather information for the initial admission of new patients and review all new charts to ensure that all necessary nursing paperwork is included.
- Manage the schedule for patient deliveries, manage inventory, create and maintain supply templates in the pharmacy computer data base.
- Document all supply management activities in the patient medical record.
- Participate in on call rotation as indicated by staffing and business needs.
-Where allowed by local laws/regulations and branch procedures, process patient new prescription and refills under direct approval and supervision of the pharmacist.
-Manages team schedule for patient deliveries.
-Creates and maintains supply templates in the pharmacy computer database.
-Communicate with patients to manage supply inventory, meet patient delivery needs, access current condition (in non-clinical manner), validate insurance coverage, and medication supply needs.
-Generates the delivery manifest for patient deliveries.
-Documents all supply management activities in the patient medical record.
-Assists in validating and/or obtaining authorizations for pharmacy services as requested.
-Coordinates the management needs of catheter care patients under direct supervision of the pharmacist.
-Participates in the asset tracking and management process as requested.
-Assembles and maintain patient clinical charts and files documents. Gathers information for the initial admission packets (Patient Resource Guide) for the new patients and reviews all new charts to ensure that all necessary nursing paperwork is included.
-Complies with the Company's policy on the allowable clean room garb and dress code requirements.
-Performs other duties and responsibilities as assigned.
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Required Qualifications
- Active state Pharmacy Technician license required
- Minimum of 1+ years of pharmacy technician experience
-High School diploma or equivalent; some college preferred.
-Minimum one year of experience as a pharmacy technician or clinically-based customer service representative.
-Demonstrated verbal and written communication skills.
-Experience in medical terminology preferred.
-Basic computer skills.

Preferred Qualifications
- National Pharmacy Technician certification preferred

Verifiable High School diploma or GED is required.

Business Overview
At Coram, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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