Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary* **2nd shift - 2:30-11 PM EST** **Must be willing to train in the Smithfield location and then will transition to hybrid with 2 days/week in office** The primary responsibility of the IT Principle Support Specialist to provide second level technical support for all store technology and communications to the Store Systems Help Desk, AT&T/STS-NOC, Rollout Operations Center, New/Relocation Stores, and first line of support for Field Technical Services. This involves coordinating activities with multiple resources, such as Field Technical Services, IS RX/POS, Photo, Minute Clinic, equipment vendors, AT&T/Compucom, Hughes, telephone companies, cabling vendors and other CVS departments, for numerous projects at any given point in time. Responsibilities include but are not limited to the following: - Provide 2nd level support to the Store Systems Help Desk, Field Technical Services, AT&T/Compucom, and POS & RX Application Development groups for resolving problems relating to store systems. - Working store hardware issues which require in-depth of the connectivity between corporate and the store infrastructure. - Coordinate the installation of the Store Equipment (POS, RX, Telephone Equipment, Frame Relay and Low Voltage Cabling) in new/relocation/acquisition stores while provide second level support to Field Technical Support and Low Voltage Cabling Vendors for the installation of the store equipment and cabling. - Identify potential problems that could result in delays and/or untimely sequencing of installations; decide upon actions to resolve these issues as well as those requiring management intervention - Coordinate vendor repairs for telephone lines and telephone equipment with tracking until completion - Program and maintain telephone systems including daily diagnostics, installation of equipment and coordinate vendor services An ideal candidate has excellent oral and written communication skills, has the ability to handle multiple projects and tasks and demonstrates ability to problem solve and apply critical thinking skills, both analytically and creatively and able to solve problems under pressure. Schedule for this position is second shift and weekends *Required Qualifications* 1+ year of experience in Technical Support Role *Preferred Qualifications* Knowledge of Point of Sale systems - Knowledge of present telephone systems (Vertical System) - Knowledge on configuration and troubleshooting 4g/Broadband -Knowledge of voice/data communication concepts (Frame Relay, Vertical System) -Must be willing to provide 24-hour on call support (rotation schedule) -Technical Certifications (A+ certification, CCNA) -Technical Degree -Previous technical work experience *Education* Verifiable High School diploma or GED is required. Further education or Technical degree a plus *Pay Range* The typical pay range for this role is: $19.52 - $42.91This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 08/18/2024CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [ColleagueRelations@CVSHealth.com](mailto:ColleagueRelations@CVSHealth.com) If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
Apply on company website
Find Connections via Linkedin
