Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary* CVS Health is seeking a highly motivated and experienced professional to join our team as Lead Director of IT Capacity Planning, part of the Infrastructure Operations & Service Delivery organization. You will play a pivotal role in ensuring the optimal utilization of our IT resources and infrastructure to meet both current and future business demands. You will be responsible for developing, implementing, and driving capacity planning strategies, monitoring resource utilization, and collaborating with various teams to ensure the seamless functioning of IT services. This role requires a blend of technical expertise, strategic thinking, and strong communication skills. In addition to these responsibilities, you will also be instrumental in designing, developing, and maintaining scaled, automated, user-friendly systems, reports, dashboards, and leveraging deep analytic and business intelligence skills to extract insights from complex data sets. In addition, you will lead Cloud Capacity Planning initiatives to optimize our cloud resources on platforms such as Microsoft Azure and Google Cloud. *Key Responsibilities:* Capacity Planning: * Develop and maintain a comprehensive capacity planning strategy for IT resources, including servers, storage, network bandwidth, and cloud infrastructure on platforms like Microsoft Azure and Google Cloud. * Analyze historical and projected usage patterns to identify potential capacity constraints. Resource Monitoring: * Implement and manage monitoring tools to continuously assess the performance and capacity of IT systems and cloud resources. * Proactively identify and address resource bottlenecks and performance degradation issues. Cloud Capacity Planning: * Collaborate with cloud architects and teams to optimize resource allocation, scaling, and cost management in cloud environments (Azure and Google Cloud). * Recommend cloud service configurations and adjustments based on capacity and performance metrics. Forecasting: * Collaborate with various departments to gather data on upcoming projects, initiatives, and changes in business needs. * Use data analysis and modeling to forecast future capacity requirements for both on-premises and cloud resources. Infrastructure Optimization: * Work closely with technology teams to optimize resource allocation and utilization in both on-premises and cloud environments. * Recommend hardware and software upgrades or replacements based on capacity and performance metrics. Reporting and Data Analysis: * Design, develop, and maintain scaled, automated, user-friendly systems, reports, dashboards, and other tools to support capacity planning and operational needs. * Apply deep analytical and business intelligence skills to extract meaningful insights from large and complex data sets. * Build various data visualizations to communicate business trends, patterns, and outliers effectively. Liaison and Communication: * Serve as a liaison between the business and technical teams, facilitating the delivery of actionable insights into current business performance. * Conduct ad hoc investigations to support future improvements or innovations, involving data gathering, manipulation, problem-solving, and communication of insights and recommendations. Best Practices: * Recognize and adopt best practices in reporting and analysis, including data integrity, test design, analysis, validation, and documentation. *Required Qualifications* * 10+ years in proven experience as an IT Capacity & Performance Manager or in a similar technology infrastructure role * 5+ years of hands-on experience with IT infrastructure components, including servers, storage, network devices, and cloud services (Microsoft Azure and Google Cloud). * 2+ years of experience with capacity planning tools and performance monitoring solutions. * 1+ years of experience with project management skills and the ability to handle multiple projects simultaneously. *Preferred Qualifications* * Strong communication and interpersonal skills, with the ability to collaborate effectively across teams. * Certifications in cloud platforms such as Microsoft Azure and Google Cloud are a plus. * Experience with APM and Observability tools such as: AppDynamics, Dynatrace, Splunk * Excellent analytical and problem-solving skills. *Education* * Bachelor's degree or equivalent experience (High School Diploma and 4 years relevant experience) *Pay Range* The typical pay range for this role is: $144,200.00 - $288,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 05/11/2024
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