Exciting opportunity for Certified Pharmacy Technicians to work in a complex, high impact customer service role for our Member Services department. Pharmacy Technicians in Member Services accept incoming calls related to requests submitted to Participant Services, resolves issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. This position may work in multiple types of queues and databases to resolve issues. This position also involves extensive phone interactions with members and possibly Prescribers as well. Technicians will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions.
National Certification (CPhT) required
PC skills in Windows-based applications
Advanced verbal and written communication skills
Team-oriented, customer service focused, and able to identify process improvements
Availability to work on a Saturday
Responsive, reliable and able to express assurance/confidence
Ability to understand the audience you are writing to
Analytical problem-solving skills.
Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.
Understand the importance of timely work and effective planning.
The clear understanding of CVS/Caremark values and importance of customer satisfaction.
Prioritizing and organizing workload in adherence to deadlines.
Desire and aptitude to assist a customer with escalated concerns and provide final resolutions.
Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations.
Ability to multi-task with strong time management skills.
Diabetic Supply knowledge
Navigation of LINKS and Peoplesafe
High school Diploma or GED Required
Technician License Required
It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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