Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary* The Plan Sponsor Liaison will serve as the Single Point Of Contact (SPOC) for Aetna Retiree Exchange customer's human resources personnel (benefit coordinator, administrator, etc.) and respond, manage, and resolve escalated and complex global issues for Claims/Calls and PSS. The Plan Sponsor Liaison role is responsible for ID card monitoring/support, customer service tool/workflow support and various projects to enhance member and plan sponsor satisfaction. *Required Qualifications* * 1 or more years of experience with Group Medicare Business * 1 or more years of experience in the Medicare call center environment * 1 or more years of experience working with Medicare Advantage plans and products. *Preferred Qualifications* * Strong leadership skills * Critical thinking and decision making skills * Strong communication skills (verbal, written, and/or presentation) * Experience with Aetna Digital Benefit Solutions (bSwift) is strongly preferred * Prior management experience is strongly preferred * Demonstrates strong consultative skills and the ability to influence constituents * Ability to work with cross-functional business units and vendors to support the customer's needs; promotes collaboration among constituents and represents a professional image of the company * Strong project management skills * Claim adjudication knowledge *Education* * High School Diploma or GED *Pay Range* The typical pay range for this role is: $43,700.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 04/16/2024
Apply on company website
Find Connections via Linkedin
