Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary:* ** Hybrid or Fully Remote potential. EST or CST hours** We are seeking a highly skilled and motivated Lead ServiceNow Integrations Engineer to join our team to play a pivotal role in designing, implementing, and managing integrations between ServiceNow and various enterprise systems and applications. This position will drive integration projects, collaborate with cross-functional teams, and ensure seamless data exchange functionality to optimize business processes and enhance overall efficiency across multiple modules. Liaising with technology teams, process owners and counterparts to define, execute and manage application sustainment, enhancement, and/or new development. Reporting to the Lead IT Director, Platform Engineering, this position is critical in supporting the development and implementation of the overall ServiceNow platform. This role will also have cross functional collaboration with other areas of ServiceNow Platform, including but not limited to being the first point of contact for defect management, and new enhancements development. *Primary Duties and Responsibilities:* - Lead the design, development, and implementation of complex integrations between ServiceNow and external systems, applications, and data sources. - Discuss and pre-groom all stories and business requirements with Business, product owners, business analysts, and process owners and provide detailed technical inputs so that proposed solutions, product capabilities and constraints are well understood before requirements and demands are formally accepted. - Collaborate closely with stakeholders to understand integration requirements, define integration strategies, and architect scalable and sustainable solutions. - Design and configure integration workflows, mappings, transformations, and data synchronization processes using ServiceNow Integration Hub, MID Server, and other integration technologies. - Create detailed technical designs for integrations, outlining data mapping, protocols, and workflows, ensuring compatibility and efficiency. - Develop and maintain custom integration solutions using web services, RESTful APIs, SOAP APIs, and other integration methods, ensuring adherence to best practices and security standards. - Provide technical leadership and guidance to integration engineers and developers, overseeing project execution, code reviews, and quality assurance activities. - Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts. - Align with platform architects and IT Security experts to ensure integrations meets all relevant compliance and security standards. - Provide support to critical issues and work with support teams in recommending resolutions to avoid any business impact. - Work with testing teams in ensuring that solutions developed are well understood by the testing teams and thoroughly tested before being deployed in global instances. - Performance Monitoring and Issue Resolution: Continuously monitor performance, proactively identify and troubleshoot issues, and implement solutions to ensure the reliability and availability of services. - Ensuring the technical aspects of future releases or upgrade implementations are in line with security, best practices, and meet the expectations of our business. - Troubleshoot and resolve integration issues, performance bottlenecks, and data inconsistencies, working closely with cross-functional teams to ensure timely resolution. - Stay abreast of emerging technologies, industry trends, and ServiceNow platform updates related to integration capabilities, and recommend innovative solutions to enhance integration efficiency and effectiveness. - Document integration designs, configurations, and processes, and provide training and support to end-users and technical stakeholders as needed. *Required Skills:* - 5+ years of hands on experience in delivering ServiceNow tools and processes, including integrations and standard platform development. - 5+ years of expertise in ServiceNow integration technologies, including Integration Hub, MID Server, web services, RESTful APIs, and SOAP APIs. - 5 + years of experience in JavaScript, XML, JSON, and other programming languages and data formats used in integration development. *Preferred Skills:* - ServiceNow certifications, such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) - Experience with cloud platforms and technologies, such as AWS, Azure, or Google Cloud Platform. - Familiarity with enterprise systems and applications commonly integrated with ServiceNow, such as CRM systems, ERP systems, and IT monitoring tools. - Strong understanding of enterprise integration patterns, data modeling principles, and security protocols. - Exceptional communication and interpersonal skills, with the ability to communicate technical concepts clearly and concisely to both technical and non-technical stakeholders. - Knowledge of IT service management (ITSM) processes and best practices, particularly within the context of ServiceNow implementation and integration. - Experience with DevOps practices and tools, such as Git, Jenkins, and Ansible, for automating integration deployment and testing processes. - Experience designing and developing integrations between ServiceNow and third-party systems (Workday, IAM, Azure, Salesforce), including use of ServiceNow's Integration Hub, and/or custom APIs. - Expertise in available ServiceNow APIs and a good understanding of various API architectural styles, including REST, SOAP, GraphQL, Webhook, WebSocket, file-based integrations etc. - Experience with web technologies such as JavaScript, Jelly, HTML, JSON, CSS, AngularJS, Jelly, Ajax, jQuery. - Experience in UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, client-side/server-side scripts. - Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules. - Server-side scripts utilizing the most efficient GlideRecord methods to reduce overall processing time. - Strong knowledge and ability of Server Administration across OS platforms, including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO policies. - Domain Separation and designing the Process and data flow within various domains. - Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more. - Hands-on MID-server configuration experience and architecture understanding. - Experience working in a SAFe/Agile team. - Service Mapping, Event Management & Cloud Management will be a plus. *Education:* - Bachelor's degree in Computer Science, Information Technology, or equivalent experience *BUSINESS OVERVIEW* Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. *Pay Range* The typical pay range for this role is: $83,430.00 - $201,900.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 04/29/2024
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