CVS Health Job - 33250821 | CareerArc
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Company: CVS Health
Location: Old Forge, PA
Career Level: Hourly
Industries: Retail, Wholesale, Apparel

Description

Job Description
At CVS Health we are committed to increasing access, lowering costs and
improving quality of care. Millions of times a day, we're helping people on their path to better health
from advising on prescriptions to helping manage chronic and specialty conditions. Because we're
present in so many moments, big and small, we have an active, supportive role in shaping the future
of health care. A Staff Pharmacist plays a key role at CVS Health as our pharmacy teams are at the
forefront of this mission and are critical in both shaping healthcare and helping people on their path
to better health.
The Staff Pharmacist supports the Pharmacy Manager in supervising the technician support staff
who help customers on their path to better health. The Staff Pharmacist is responsible for supporting
the Pharmacy Manager in the management, oversight and operation of all aspects of the pharmacy
within his/her store including pharmacy practice, regulatory requirements, quality assurance,
customer service, personnel management, inventory management, financial profitability and loss
prevention. A key component of the Staff Pharmacist role is keeping customers and patients healthy
through adoption and management of our patient care programs. Staff Pharmacists are also
responsible for supporting the Pharmacy Manager in the development and performance
management of the technician support staff, identification of critical business opportunities,
establishing meaningful solutions to drive performance and growth and successfully implementing
those plans by managing and directing the technician support staff to accomplish these goals.
*The ability to travel and cover stores across a defined geography is an expectation of Floater
Pharmacists
SCOPE: This job description applies to all part time Staff Pharmacists outside of California
ESSENTIAL FUNCTIONS:
Customer Service / Patient Care / Quality Assurance
• The Staff Pharmacist delivers, and leads others to deliver, exceptional service to our
customers
• Offers and provides clinical services, such as health screenings and the administration of
immunizations*
▪ * Effective 8/1/2020, immunizing is an essential function of the job for all
pharmacists, no exceptions
• Establishes trust and confidence with customers and patients by ensuring the technician
support staff is maintaining service standards according to company guidelines
▪ This includes diagnosing the root cause of service opportunities and implementing
corrective actions with the technician support staff when necessary
• Immediately acknowledges and greets customers in a courteous and professional manner
and coaches the technician support staff to do the same
Revised July 2020
• Helps to minimize healthcare costs by assisting customers that are affected by changes in
programs, legislation, and Third Party insurance
• Actively meets and exceeds customer needs by driving compliance and adoption of all
pharmacy workflow standards
▪ Including ensuring the appropriate schedule is implemented to best serve the needs
of the customer and business in accordance with budgeted payroll hours and
workflow model
• Partners with front store management to drive and develop solutions to enhance the
customer experience
• Assists pharmacy and front store customers with their questions and concerns
• Takes accountability for customer and patient satisfaction and persists to resolve the
person's unique problems until a solution is found
• Helps patients and customers on their path to better health by providing counseling when
appropriate
• Solicits information about a customer's medical history to give appropriate medical advice
• Maintains high quality assurance standards by leveraging the appropriate systems and tools
during final verification, Drug Utilization Review (DUR), dispensing incident notification and
report completion
• Communicates and collaborates with all healthcare professionals to provide coordinated and
optimal patient care
Professional Practice
• Keeps our communities safe by ensuring compliance with all federal and state laws, rules and
regulations and CVS policy and procedures at all times
▪ Includes exercising corresponding responsibility and professional judgment in the
filling of all controlled substances
• Keeps our colleagues safe by enforcing a safe work environment that fulfills the required
regulatory and company policies and procedures and holds colleagues accountable for
maintaining such an environment
• Maintains through the team a clean, organized and professional pharmacy department,
according to CVS standards
• Communicates with customers/patients while protecting their confidential health and drug
information according to HIPAA
• Participates in all required aspects of the prescription filling and pick-up process and use of
pharmacy computer system including, but not limited to, operating the cash register, data
entry of prescription orders, and resolving Third Party issues. Retrieves and files prescriptions
appropriately according to State and Federal Law
• Communicates with Field Management and Corporate regarding any required reporting
including, but not limited to, regulatory agency visits and maintains confidentiality thereof
• Actively prevents diversion and theft by complying with all Asset Protection procedures.
Properly secures the pharmacy department, safe, and pharmacy department access
▪ Includes properly reporting loss of drug product in accordance with state and federal
guidelines
Revised July 2020
Personnel Management
• Ensures the technician support staff is positioned to help patients on their path to better
health providing timely and ongoing feedback, both appreciative and developmental
• To best serve our customers and meet our financial goals, communicates performance
expectations and results to the technician support staff. Organizes information and important
correspondence in a way that can be easily understood and accessed by the technician
support staff
• Formulates clear objectives, relays pertinent information to technician support staff and holds
them accountable for meeting objectives
• To establish a broad base of highly skilled team members capable of delivering on our
company purpose, the Staff Pharmacist is responsible for assisting the Pharmacy Manager in
driving training and development of the technician support staff
• Keeping our company values in mind, supports the Pharmacy Manager with interviewing,
evaluating, identifying and selecting the best talent with a range of diverse backgrounds and
experiences
• Completes all required training and compliance programs and helps drive technician support
staff members to do the same
• Balances assignments that capitalize on people's strengths with stretch opportunities to
enable maximum development in and across the organization
• Acts as a trusted coach and mentor both within their line of responsibility and beyond
• Clearly and regularly communicates performance and behavior expectations to technician
support staff including, but not limited to, maintaining a work environment free from unlawful
discrimination and harassment
Operations Management
• Understands all aspects of the pharmacy, supports the Pharmacy Manager in assessing
ongoing operations, and develops and executes plans to improve pharmacy performance
• Supports the Pharmacy Manager in reviewing business performance on a monthly cadence
and supports corrective measures aimed at driving improved results

Required Qualifications
Minimum Required Qualifications: • Active Pharmacy License in the state in which you are employed • Not on the DEA Excluded Parties List • Immunization Certification through an accredited organization (i.e. APhA)* • Free of pending felony charges or convictions for criminal offenses involving controlled substances

Preferred Qualifications
Physical Requirements of the Job
• Remaining upright on the feet, particularly for sustained periods of time
• Moving about on foot to accomplish tasks, particularly for moving from one work area to
another
• Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand
or arm
• Extending hand(s) and arm(s) in any direction
• Bending body downward and forward by bending spine at the waist
• Stooping to a considerable degree and requiring full use of the lower extremities and back
muscles
• Expressing or exchanging ideas by means of spoken word; those activities where detailed or
important spoken instructions must be conveyed accurately
• Perceiving the nature of sounds at normal speaking levels with or without correction, and
having the ability to receive detailed information through oral communication
• The worker is required to have close visual acuity to perform activities such as: transcribing,
viewing a computer terminal, reading, visual inspection involving small parts
• Occasional lifting of up to 30 lbs
• Exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a
negligible amount of force constantly to move objects

Education
Bachelor of Science in Pharmacy or Pharm. D. degree

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.


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