Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary* Briefly describe the primary functions of the position (i.e., the key areas of responsibilities and key interactions, overall decision making authority, budget impact, strategic and operational impact, business complexity). CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our Enterprise Learning teams play to educate our company's highest volume roles. The Learning Program Owner will be responsible for the strategy design, stakeholder partnerships, and continuous improvement of the learning curriculum as a critical connection between quality member experiences and successful business outcomes. This person is a critical team member within the CVS Health Enterprise Learning Center of Excellence within the Human Resources department and reports to the Keisha Christian. The ideal candidate has a relentless passion for developing a best in class continuum for improving business outcomes while delivering effective learner-centric solutions. They are an out of the box thinker with a growth mindset. Elevated business acumen and ability to manuever and scale to a changing environment is necessary for success. This person actively seeks out innovative learning solutions that will deliver an engaging, measurable, and effective learning experience for colleagues supporting Aetna Appeal, Grievances and Complaints. *The Training Program Owner:* * Communicates with clarity leveraging business and L&D acumen * Establishes and maintains stakeholder partnerships and communication up to Director level * Develops learning and performance strategies which align to business and colleague performance objectives through thoughtful performance consulting * Creates, implements, and monitors multiple learning programs simultaneously * Acts as a liaison and strategic partner between enterprise operations, HR, and Enterprise Training * Partners with Enterprise Training Operations to deploy curriculum assets * Delivers train-the-trainer sessions, as needed *This role in action:* *Establishes and maintains stakeholder partnerships and communication up to Director level, levering L&D acumen* with the * Build trusting relationships by telling the truth, setting expectations, and delivering on promises. * Keep stakeholders informed of the training's value and impact towards business objectives. * Set and manage realistic and appropriate expectations with stakeholders. * Develop and implement reporting and communication plan with key stakeholders. * Create a training approach to address identified performance gaps. * Choose the best training solution based on considerations of standards, timing and available resources. * Design performance-based and measurable training using Enterprise Training Signature Experience rubric/standards and Kirkpatrickmodel. * Business Acumen * Connect business goals to individual and workforce performance. * Design training products based on knowledge of business function and workplace environment to ensure business objectives and workforce needs are met. *Develops learning and performance strategies which align to business and colleague performance objectives through thoughtful performance consulting * * Integrate information from a variety of sources to arrive at the optimal solution to problems. * Identify performance gaps within the workforce and create a training program strategy to address business and performance needs. * Create and illustrate a training experience to keep the workforce's performance on track. * Ensure business KPIs and goals are met by program strategies, execution and trainee performance. * Prioritize goals with a customer perspective. * Conduct training analysis with stakeholders to determine the gaps and expectations that inform training recommendations. * Identify all performance factors and advise on operational roadblocks or considerations that require adjustments to drive successful training and ongoing performance. * Be approachable, professional and curious. * Positively influence others to engage in the training performance design, development and implementation process. * Communicate with clarity, openness, and truth to support internal strategy roll-out. * Model and foster a calming influence in tense or stressful situations. * Quickly identify risks and creates mitigation plans. *Creates, implements, and monitors multiple learning programs simultaneously * * Simultaneously manage multiple programs. * Act as liaison across Enterprise Training and stakeholders. * Create, implement and monitor training programs. * Conduct all learning program annual reviews and initiate maintenance and retirement of assets. * Use project management tools to engage development and training delivery resources. * Use data and feedback to evaluate effectiveness and impact of training programs. * Recognize when priority initiatives are at risk and take appropriate actions. * Work in partnership with vendors, as needed, to facilitate program development. *Required Qualifications* * 5 + years designing and developing learning strategy * 5 + years using data to measure learning program outcomes * 4 + years using authoring tools to develop curriculum content * A commitment to our purpose of helping people on their path to better health *Preferred Qualifications* * Prior experience supporting learning within the healthcare industry * Master's Degree in an HR-related field * Business acumen, Data literacy, Emotional Intelligence * Learning and development acumen, including Kirkpatrick Levels of evaluation * Ability to use Articulate authoring tools, as needed * Performance Consulting, Project Management *Education* * Bachelor's Degree required or equivalent experience *Pay Range* The typical pay range for this role is: $60,300.00 - $139,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 05/27/2024
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