Central Business Office Manager Job Listing at Discovery Senior Living in Bonita Springs, FL (Job ID 971361)

Description

About Discovery Management Group 

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide. 

POSITION SUMMARY

The Central Business Office Manager oversees the daily operations of the Home Health agency's centralized business functions, ensuring accuracy, efficiency, and compliance across all administrative and financial areas. This role manages the billing, intake, authorization, and collections processes while also supporting clinical onboarding, ordering necessary supplies, and assisting with HR and payroll functions. The CBO Manager serves as a key link between clinical, operational, and administrative teams to maintain smooth agency operations and drive financial and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The following duties are typical for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Coordinate onboarding for new clinical staff, ensuring completion of documentation, credentialing, and EMR system setup.Collaborate with clinical leadership to schedule and track orientation and competency assessments.
• Order, manage, and track medical and office supplies needed for clinical operations.
• Maintain vendor relationships to ensure timely delivery of supplies and cost control.
• Partner with HR to assist with new hire processing, employee record maintenance, and compliance documentation.
• Support payroll activities by reviewing timekeeping records, verifying visit logs, and ensuring accuracy of pay-related data before submission.
• Provide administrative support for employee benefits, leave tracking, and other HR functions as needed.
• Track and report key performance indicators (KPIs) such as DSO (Days Sales Outstanding), aging, and denial rates; assist in the implementation of process improvements as needed.
• Identify and resolve billing or reimbursement issues to improve cash flow and reduce denials.
• Maintain compliance with federal, state, and payer-specific regulations for home health and hospice billing.
• Prepare financial reports and analysis for leadership review.
• Foster collaboration between administrative, clinical, and operational teams to ensure alignment with agency goals.
• Promote a culture of accountability, service excellence, and continuous improvement.
• Participate in internal and external audits, providing documentation and responses as required.
• Maintain effective communication channels between departments and leadership.
• Assist with additional assigned tasks as identified and assigned. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Bachelor's degree in healthcare, business, or related field preferred.
• Minimum of 2-3 years of experience in Healthcare Setting.

Knowledge, Skills, and Abilities:

Language Ability:

• Ability to communicate effectively in writing and verbally.
• Ability to interpret, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or leadership as required.

Cognitive Demands

• Ability to solve practical problems and deal with a variety of situations where problem-solving is required. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

• Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet. Ability to use electronic medical record platforms. 

Competencies:

• Must demonstrate an interest in working with a senior population.
• Ability to communicate effectively in writing and verbally.
• Ability to interpret, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or leadership as required.

• Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet. Ability to use electronic medical record platforms.

ENVIRONMENTAL ADAPTABILITY

• Works primarily indoors in a climate-controlled setting.
• Possible exposure to chemicals as identified in the MSDS Manual.
• Possible high stress levels in relation to working under deadlines and within budget constraints.

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE D/V