Executive Director Job Listing at Discovery Senior Living in Austin, TX (Job ID 983627)

Description

POSITION SUMMARY

Responsible for the positive and effective leadership, operation and management of the community setting the tone for the Residents and Team Members.  Maintains standards of excellence, occupancy and financial goals within established budgetary guidelines.     

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

Schedule:

• Minimum on-site schedule of 8:30 AM – 5:30 PM
• Ability to work occasional weekends as Manager on Duty or during scheduled special events
• 24/7 on-call availability required unless alternate coverage has been arranged (e.g., during approved PTO)

Wage:

• $120,000 + bi-annual performance bonus

Managing Vision and Purpose:

• Communicates a clear, Resident focused vision, based upon a resident centered model of care.
• Understands and models Discovery's purpose, focus and mission in all aspects of the Executive Director's positions.

Business Development focus:

• Participates in planning and implementing the marketing and sales strategies as established by Regional marketing and management support.
• Demonstrates the ability to identify and build relationships within the local area that drives businesses into the community, as well maintains an  awareness of competitor pricing, thereby maximizing top-line revenue growth and achieves appropriate market position.
• Ensures the community has an effective external business development strategy in place, is able to articulate results and adjust plan accordingly.
• Holds Sales Team Members accountable for success factors including a predetermined number of quality calls and tours.  Establishes appropriate referral sources, resulting in move-ins from referrals.
• Daily Standup Meetings to include issues related to sales and occupancy; Scheduled tours, follow up and at risk.

Resident and Family Service:

• Dedicated to meeting the expectations and requirements of Residents; obtains first hand Resident feedback and uses it for improvements in products and services; acts with Residents in mind; establishes and maintains effective relationships with Residents and gains their trust and respect.
• Achieves outstanding resident engagement survey results. Leads the development and regular review of the engagement improvement plan.
• Holds consistent, effective Town Hall meetings for IL Residents.
• Effectively resolves Resident concerns.
• Resident referrals achieved on a regular, recurring basis
• Ensures Leadership team interacts with residents consistently and effectively.
• Ensures a minimal loss of residents to competitors.  Monitors, tracks and reports on move outs.
• Initiates, promotes and provides ongoing commitment to excellence in services.
• Connects daily with Residents and Family members seeking feedback and providing follow up to questions/issues.  Ensures consistent visibility throughout the community by making regular rounds.

Quality Assurance and Regulatory Compliance

• Provides excellent quality care and service delivery as measured in the Quality Services Review process; institutes and ensures corrective action in a timely manner.
• Maintains a thorough working knowledge of state regulations, policies and procedures dictated for residents and team members.
• Ensures community is in compliance with OSHA requirements.
• Provides leadership and promotion of the Safety and Risk Management policies.
• Reviews and signs off on all incident reports; ensures corrective actions are in place in a timely manner.
• Maintains and safeguards the property of the community.
• Exercises sound fiduciary responsibility to the established policies and procedures.
• Cooperates with all municipal, county, state and federal agencies, departments, bureaus and commissions which maintain or exercise any regulatory authority over the community to include Fire Safety and Disaster Preparedness policies and procedures.
• Notifies Regional Director of Operations when there is any type of outside inspector in the building (State, Police, Fire Department, etc).

Financial Management and Business Acumen Responsibilities:

• Provides input in the preparation of the annual community budget, including operation and capital expenditures and executes accordingly.
• Meets with Department Heads weekly/monthly to review Spend downs and department budget status.
• Prepares monthly financial variance analysis. Reviews monthly financial statements, implements plans of action for deficiencies.
• Strives to improve profitability.
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
• Effectively manages collection process for timely receipt.
• Manages labor to benchmarks adjusting timely to occupancy and service level changes.
• Manages key, non-labor operating costs in line with budgeted levels.
• Processes and submits monthly expenses and budget data timely per policies and internal business controls.
• Provides additional community reports as requested.
• Meets COI expectations.
• Provides overall management and oversight on the P&L, Budget and occupancy expectations.
• Ensures appropriate scheduling of Team Members and appropriate labor schedules.

Supervisory/Leadership Responsibilities:

• Oversees all departments, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget.
• Recruits, selects and ensure comprehensive training for department heads.  Provides guidance in the hiring of all other Team Members.
• Provides direct, constructive and timely evaluation of Department Heads.
• Ensures all community Team Members are provided with timely performance feedback/reviews and potential compensation reviews.
• Effectively delegates to Department Heads.
• Deals with direct reports firmly and fairly in a timely manner; does not allow problems to fester, holds timely discussions; can make tough decisions when all other efforts fail.
• Ensures consistent and timely orientation and ongoing training is delivered to team members.
• Ensures that appearance and presentation of Team Members are professional and meets Discovery Uniform Guidelines.
• Maintains appropriate level of staff to prevent overtime.
• Promotes development of team management skills, capabilities and sharing of best practices.
• Establishes an “open door” policy with team members and residents to address concerns, opinions and a general communication for the promotion of goodwill and effectively promotes a positive and efficient work atmosphere.
• Performs all other duties assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Bachelor's degree is preferred; Business Administration, Hospitality or a Health related field is ideal.
• Minimum of three years managerial experience preferably in the senior living, health care or hospitality industries.
• Previous management experience including hiring, coaching, performance management, daily operations supervision and budget oversight.
• Previous sales experience preferred.
• Demonstration of success in managing operating expenses.
• Administrator License/certification may be required per state requirements.

Knowledge, Skills and Abilities:

• Language Ability:
  • Must possess excellent written and verbal communication skills utilizing the English language. 
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  
  • Ability to write reports, business correspondence, and procedure manuals.  
  • Ability to effectively present information and respond to questions from groups of managers, clients, Residents, and the general public.
  • Ability to speak effectively before groups of Residents or Team Members of organization.
• Mathematical Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
  • Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Cognitive Demands:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• Computer Skills:
  • Ability to use Microsoft Windows, including Outlook, Word and Excel. Ability to use email and the Internet. 
• Competencies:
  • Supports organization's goals and values.
  • Balances team and individual responsibilities.
  • Must demonstrate an interest in working with a senior population.
  • Demonstrates leadership skills; provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well.
  • Must show familiarity with all areas of department operations within a senior housing community.
  • Must be a self-starter, attentive to detail.
  • Must possess excellent organizational skills.
  • Must display strong team-working skills.
  • Must demonstrate positive client service attitude.
  • Must be able to work on multiple tasks and be able to work with frequent interruptions.
  • Must demonstrate good judgment, problem solving and decision making skills. Is able to makes good decisions based upon a mix of analysis, wisdom, experience and judgment.
  • Must be able to communicate effectively utilizing written/verbal communication skills.
  • Must be able to speak in public to groups.
  • Ability to delegate assignments to the appropriate individuals.
  • Interacts with guests, residents and staff in a courteous and friendly manner.

Environmental Availability

• Works primarily indoors in a climate controlled setting.
• Possible exposure to chemicals as identified in the MSDS Manual.

PHYSICAL REQUIRMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to use hands to finger, handle, or feel and talk or hear. The Team Member is frequently required to sit and reach with hands and arms. The Team Member is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.  The Team Member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.