HR SERVICE DELIVERY MANAGER Job Listing at Dollar General in Goodlettsville, TN (Job ID 2023-292097)

Description

Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Duties & Responsibilities:

HR System Management 

• Identifies and delegates to direct and non-direct reports who are best positioned to complete project tasks.
• Uses analysis to identify, prioritize, and implement system enhancements by collaborating with HR and IT teams to include new functionalities, review and tests new processes, updates, and workflows.
• Identifies risks and opportunities; recommends and applies changes to processes which improve the delivery of HR services to the organization.
• Installs, implements, modifies, and upgrades current functions of software and applications to meet changing business and technology needs.
• Owner and subject matter expert for all HR employee service portal and case management administration responsibilities
• User access management – Create, modify, and deactivate user accounts, ensuring appropriate access levels and permissions for HR staff and other authorized users.

Support and Training

• Be available for critical system updates and issues outside of regular business hours if necessary.
• Provide technical support to HR staff and end-users, addressing system-related inquiries and issues.
• Build and maintain comprehensive documentation of system configurations, processes, and procedures. Develop and deliver training materials and sessions for HR staff on system usage.
• Assist in user training and onboarding to promote effective utilization of the HR systems managed.
• Provides risk assessments, and incident reviews and communicates to organizational leadership.

Continuous Improvement

• Identify other opportunities of integrations with HR systems, process optimization, assist with implementations and troubleshoot and resolve integration issues.
• Utilize change management to proactively prepare business for system upgrades and enhancements.
• Stay current with industry trends and best practices related to HR technology.
• Maintain vendor relationships, keeping abreast of updates, new features, and support options.

Security, Compliance

• Implement and follow security best practices to protect sensitive HR data and ensure compliance with data privacy regulations.
• Ensure that the HR platforms comply with all relevant data privacy and security regulations.
• Conduct periodic security audits and vulnerability assessments.

Knowledge, Skills, and Abilities

• Strong communication and interpersonal skills with the ability to communicate technical issues to non-technical and technical audiences alike.
• Demonstrated history of problem-solving and troubleshooting skills.
• Ability to multitask and adjust to changing priorities to meet deadlines.
• Excellent organizational skills and attention to detail.
• Experience in identifying, analyzing, and solving business problems to improve work processes.
• Demonstrated ability to work with a diverse group of cross-functional partners.
• Thorough understanding of database design, implementation, and maintenance.
• Project management skills and the ability to work collaboratively in a team.

Work Experience &/or Education

• Bachelor's degree in Business Administration, Computer Science, or closely related field.
• Minimum 3-5 years of HRIS administration experience.
• Proven experience as a ServiceNow or other Service Delivery Platform System Administrator.
• Involvement in designing, developing, and configuring applications using HR Information Systems.
• Certifications in ServiceNow systems administration are a plus.