Description
Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:
General Summary:
Owns and manages specific projects, initiatives, and/or activities for the Operational effectiveness team. Works alongside the Sr. Director to collaborate on projects, initiatives, and/or activities to improve company engagement strategies, positive work environment and Union-free status in our store locations. Conducts data diagnostics, and in-store diagnostics during travel into focus markets and helps leadership identify “Root cause” problems and areas of opportunity. Primarily focused on visits into high risk markets, employee engagement and building solid relationships in focus markets. Many projects will involve cross-functional partnership(s) and/or in-store touchpoints.
Job Details:Duties & Responsibilities:
- Take action to stabilize high risk markets.
- Must be able to travel within 24-hour notice and stay in locations for weeks at a time.
- Conduct training on both operation and engagement topics.
- Work with leadership in markets to resolve market issues quickly and effectively Data Measurement & Problem Solving.
- Analyzes and gathers data to evaluate and diagnose global/market issues using internal and external metrics.
- Assists in root cause analysis in broken markets at efficiency and leadership levels.
Training, Education, Resolving market issues:
- Ability to communicate effectively with large groups of employees and gain their trust.
- Presents and answers questions in focus groups, training sessions for multiple levels.
- Work with large amounts of data and filter down to most relevant.
Coordinating Training, On-site projects:
- Schedule and handle logistics while in high-risk markets that include lodging, meeting Rooms and outside council.
Knowledge, Skills and Abilities (KSAs):
- Quickly identify potential drivers of operations/engagement problems in store locations.
- Help develop creative solutions to identified problems in markets and give constructive feedback.
- Excellent communication skills and able to connect with employees on many different levels.
- Build relationships with teams in a short duration, building trust and opening lines of communication.
- Ability to communicate effectively with executive leadership and deliver quick/concise message.
- Manage and lead focus groups, training sessions and present findings and solutions.
- Help create and execute programs/strategies and implement plan for rollout to enterprise.
- Lead multiple priorities and projects simultaneously while organizing and scheduling other events.
- Prioritize projects based upon solution impact, time to implement and/or direction from leadership.
- Strong communication skills—both written and verbal.
- Ability to partner, coordinate and discuss solutions.
- Proven track record of producing results and meeting or exceeding objectives.
- Proficient knowledge of DG processes and programs.
- Proven track record of employee engagement practices and or solid communication skills..
- Must be proficient in Excel, PPT and Word documents such as presentations, pivot tables, and collecting large amounts of information and compressing into actionable data points.
Work Experience &/or Education:
- 6+ years' experience in related field with 3-5 years in a supervisory role.
- Bachelor's degree preferred but not required.
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