Collections Manager Job Listing at DriveTime in Fort Worth, TX (Job ID R11931)

Description

What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

General Summary: What business need will this position fill?

A Manager, Loan Servicing is responsible for leading a team of Loan Advisors to meet and exceed individual and team collections-related goals. This includes, but is not limited to: assessing day-to-day performance, quality of work, and goal setting.

Job Functions: What will be required in the role?

• Provides proactive, results-driven leadership to guide the team toward optimal performance, aligned with DriveTime's vision, mission, and core values.
• Oversees and evaluates Loan Advisor performance, ensuring adherence to operational standards, regulatory compliance, and overall effectiveness.
• Utilizes tools—including dashboards, account reviews, side-by-side coaching, and call monitoring—to assess and elevate team performance.
• Establishes and communicates clear daily goals and strategies, designed to optimize both short-term efficiency and long-term success.
• Delivers ongoing training and targeted coaching, ensuring consistent alignment with company policies, procedures, and performance expectations.
• Leads communication efforts during change management initiatives, fostering team understanding, engagement, and alignment with evolving business practices.
• Encourages open, two-way communication, promoting a culture of feedback, transparency, and continuous improvement.
• Provides individualized coaching and performance management, addressing areas of opportunity to support growth and accountability.
• Mentors and develops high-potential team members, equipping them with the skills, experiences, and responsibilities to support their professional growth and career progression.
• Identifies and escalates opportunities for operational improvement in loan and collections processes, driving greater efficiency, responsiveness, and service quality through enhanced workflows and resource optimization.

Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job?

• Exceptional verbal and written communication skills, with the ability to convey ideas clearly, confidently, and persuasively across diverse audiences, including direct reports and senior leadership.
• Active listener with a focus on understanding, not just responding—ensuring thoughtful, empathetic, and effective communication.
• Highly collaborative team player, thriving in dynamic, high-performance environments while contributing to shared goals and team success.
• Self-motivated yet team-focused, demonstrating strong time management and accountability while making decisions that prioritize the broader goals of DriveTime over individual gain.
• Solutions-focused mindset, capable of identifying challenges and, more importantly, proposing and implementing effective, forward-thinking solutions.
• Leadership potential, with the ability to lead, inspire, and develop others—poised for growth within the organization and equipped to take on increasing levels of responsibility.

Work Experience/Education: Minimum education and/or experience requirements necessary to perform this job.

• High School Diploma or GED required. Bachelor's Degree preferred.
• 2+ years of management experience in a call center or retail environment
• Knowledge of Fair Debt Collection Practices Act is a plus
• Fully onsite role in our Fort Worth, TX office.

Physical Demands: The physical demands for this job.

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position at least 75% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
• This position could require moving objects up to 20 pounds.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! 
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! 

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!