Description
Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a differencein the lives of others.
Make more than a Living, Make a Difference
Our Benefits
- Low-Cost Medical, Dental and Vision Insurance
- 19 days of Paid Time Off the first year
- 11 paid holidays
- Retirement savings plan with employer match up to 5%
- Flexible spending accounts
- Paid short-term and voluntary long-term disability
- Group Term Life and AD&D Insurance
- Voluntary term life insurance
- Public Service Loan Forgiveness (PSLF) Eligible Employer
- PTO Exchange
Salary Rate: $130,000-$140,000 DOE
Remote Position open to candidates on the East Coast/Central time zones.
The Director of Human Resources Operations leads the operational backbone of Eckerd Connects' HR function, ensuring the seamless delivery of people services across all programs and affiliates. This position is responsible for modernizing, integrating, and optimizing HR systems, processes, and compliance frameworks to enhance efficiency, accuracy, and employee experience.
Operational & People Leadership
- Lead and execute HR operational strategies that support Eckerd's mission and workforce goals.
- Oversee HR shared services, ensuring consistent and timely delivery of transactional HR processes (e.g., onboarding, offboarding, credentialing, data management).
- Serve as the HR functional lead for technology platforms, partnering with IT and vendors to optimize configuration, reporting, and system adoption.
- Partner with the VP of HR to design and implement enterprise-wide process improvement initiatives, leveraging automation and data to reduce cycle times and operational risk.
- Supervise the HR Operations team, including HRBPs, Talent Acquisition Partners, HR Compliance Specialists, and HRIS Data Analysts.
- Foster a culture of accountability, innovation, and continuous improvement within the HR Operations team.
- Partner with HRBPs and Talent Acquisition to ensure aligned and efficient service delivery across the employee lifecycle.
Compliance & Risk Management
- Ensure full compliance with federal and state labor laws, DOL, and federal contractor obligations (EEO-1, VETS-4212, OFCCP, etc.).
- Oversee I-9, credentialing, and personnel file audits to maintain organizational and funding compliance.
- Manage relationships with external vendors to ensure contract performance and quality assurance.
- Serve as a primary point of escalation for audits, employee record disputes, and data integrity reviews.
Process Optimization & Data Analytics Reporting
- Manage HR operations and processes through automation, standard operating procedures (SOPs), and process re-engineering to improve accuracy and efficiency.
- Collaborate cross-functionally with Finance, Operations, and IT to align HR workflows with organizational systems and reporting requirements.
- Lead documentation and training for HR process consistency and compliance.
- Partner with HRIS Data Analyst/outsourced vendor to build and maintain HR metrics dashboard to track and identify workforce trends.
- Translate data insights into actionable recommendations to enhance retention, compliance, and employee engagement and satisfaction.
Qualifications
- Bachelor's degree required, in Human Resources, Business Administration, or a related field from an accredited institution; PHR and/or SHRM-CP highly preferred.
- 6-8 years of progressive HR experience, including the last 3 years in HR operations leadership required; experience in a non-profit/federally funded environment preferred.
- Deep understanding of HR operational processes, employment law, and compliance standards.
- Strong analytical and problem-solving skills; ability to turn data into insights; High proficiency with HR technology.
- Appropriate and valid state driver's license and ability to meet Eckerd Connects' auto insurance guidelines. Must be able to travel occasionally and overnight to program locations as required. Travel 15-20% as necessary.
- Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.
*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.
Connect with Us Video: https://www.youtube.com/watch?v=H0Qtn-KpLpc&t=2s
Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws.
Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact adarequest@eckerd.org. Relay Services Dial 711.
Know Your Rights: Workplace Discrimination is Illegal
Copy & paste the link into your browser: https://www.dol.gov/agencies/ofccp/posters.
Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility.
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