Description
Are you a current Elekta employee?
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We don´t just build technology. We build hope.
We are looking for a Strategic Customer Success Manager- MRgRT to join our team!
Preferred location: NJ, PA or NY area- Candidate must live within the area.
What you'll do at Elekta:
The Strategic Customer Success Manager is responsible for delivering a world-class service experience to Elekta's valued customers and strategic partners. This position interfaces with key Elekta and client contacts to ensure their MRgRT program operates at the highest level of efficiency and standards. This includes clinical workflow optimization, ongoing training on a variety of Elekta products, high level Service performance, enhanced upgrade experiences and smooth project execution. The role involves extensive interaction with Elekta Sales, Order Fulfilment, Education & Training, Support, systems engineering, product development, and other members of Elekta cross-functional teams.
Responsibilities:
Dedicated, onsite customer liaison throughout the customer enterprise for support, upgrades, training, project execution and advice.
Develop and initiate MRgRT programs that drive customer adoption of advanced clinical applications.
Facilitate best clinical best practices.
Provide training support to the customer facing clinical experts (apps, trainers, specialists, etc.) to ensure consistency and competence in effectively delivering (MRgRT)
Plan for the future of the customer site, understand the needs and goals of the customer and build a plan to achieve them.
Work in partnership with the customer to identify, prioritize and develop annual KPIs for key programs.
Identify and liaise potential research opportunities between the customer and Elekta.
Evaluate current product utilization with the provision of education and/or consultation services to promote increased customer understanding, confidence, enhanced product utilization and therefore reliance on Elekta's products.
Facilitate workflow discussions to refine and improve clinical workflows. This includes the development of KPI's to determine workflow improvement success.
Coordinate activities to achieve the standardized clinical processes and workflows across all facilities.
Develop and deliver a quarterly review of key metrics related to site enhancement requests Support cases and workflow/product improvement initiatives.
Work with the Elekta Order Fulfillment team to facilitate smooth project execution.
Ongoing monitoring of site feedback, standard and escalated issues.
Assist other Service team members in the handling of customer inquiries.
Monitor cases to ensure Service Level Agreements (SLAs) and/or other requirements are met.
Work with the Elekta Upgrade and Education teams to help facilitate smooth upgrades, including the timely coordination of upgrade training.
Liaise with Elekta Regional and Business Line teams.
Work within a multi-vendor environment to identify custom tailored solutions for better connectivity between systems
Organize and manage customer and employee training classes for the Elekta Unity.
Assist the customer and provide operational and end user support.
Provide post-implementation support and on-going support measures.
Qualifications:
Bachelor's Degree or equivalent experience required.
Minimum of 3 years of leadership experience in a customer facing role, preferred.
Experience with MRgRT- preferred.
Radiation Therapy background with clinical oncology experience required.
High level of Monaco product knowledge.
MOSAIQ workflow understanding.
Effective written and verbal communication and presentation skills.
Understanding of government related initiatives and the impact they may have in regard to Oncology.
Exceptional customer service skills and executive presence with the ability to build relationships at all levels of the customer organization.
Ability to build relationships at all levels of the customer organization.
Experience in project management.
Ability to influence resources outside of direct control.
Ability to drive change.
Ability to drive projects to completion.
Experience in coaching and team development.
Ability to manage in a matrix environment.
Proven ability to organize, motivate, and direct people.
Must have a good understanding of the Service function in a high-tech environment with the ability to look at the entire oncology program.
Excellent analytical and problem-solving skills combined with the ability to quickly solve problems.
Fluent English (written and spoken)
Ability to communte daily bewtween customer locations in the North NJ area.
Vendor Credentialing:
Employee is required to comply with all customer vendor credentialing requirements and Elekta's COVID-19 (U.S.) Vaccination Policy.
What we offer:
- Opportunity to work with a proactive and supportive team.
- Excellent Medical, Dental and Vision coverage
- 401k, paid Vacation and Holiday
- A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
- Opportunity to work on cutting edge in medical advancement.
- Close-knit company culture
- Upward mobility
How to proceed?
We are looking forward receiving your resumé. Please attach your resumé in the application form and we will contact you!
If you have any questions, you are welcome to contact the Talent Acquisition Specialist at TA.americas@elekta.com.
EEO Statement
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
The US base salary range for this position is $116,000-174,000
[NOTE: It is understood that no single candidate will have equal expertise in all the areas of responsibility below. Successful candidates will possess a compelling combination of many of them and the self-awareness and wisdom to leverage existing and/or new resources in the area(s) where they lack personal mastery.]
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