Claims Associate (Entry-level, Temporary) Job Listing at EPIC in Carmel, IN (Job ID 8242834002)

Description

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren't afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

The Insurance Claims Associate role is a great opportunity to get one's foot in the door to a career in the insurance industry! This entry-level position primarily handles administrative tasks and assists claims adjusters with day-to-day tasks in claims management, payments, and reimbursements. This role is heavily customer service focused and requires high attention to detail and tasks.

WHAT WE'RE LOOKING FOR:

• Curiosity and an eagerness to learn! Insurance industry experience is nice to have but not required. The team can teach the important aspects of the industry, but ideal candidates must seek to always learn and absorb new information.
• Candidates with strong, professional customer service & communication skills – both written and verbal. Ideal candidates can successfully pivot between providing detailed and accurate written communication, as well as picking up the phone and having a detailed verbal conversation.
• High attention to detail, and the ability to learn and understand software systems quickly.
• Candidates who adapt well to priority changes, deadlines, and can multi-task and manage projects well.
• Positive and outgoing disposition, eager to work as a team but also functions well working independently.

LOCATION: In-Office - 5 days a week in our Carmel, IN office

TEMPORARY: This is a temporary role through the end of 2025, hours are full-time Monday thru Friday, 8am - 4pm EST

WHAT YOU'LL DO:

A detailed list of job duties includes (but is not limited to):

• Receive daily mail for assigned accounts and open and scan mail to appropriate team members or department.
• Prepare and process payments received via manual checks in claims system.
• Route payment information to Accounting department.
• Process Social Security and Disability reimbursements for remittance to assigned accounts.
• Answers phone calls and transfer to an appropriate team member or department.
• Assists Claims Adjuster with their processing duties.
• Miscellaneous duties as assigned.

WHAT YOU'LL BRING:

• Microsoft Office Suite
• Customer Service Orientation
• Ability to speak and write professionally
• REQUIRED: High school diploma or equivalent

COMPENSATION: 

The national average hourly rate for this role is $24.00 - $27.00 per hour in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we're growing! It's a great time to join the team and be a part of this growth. We offer:

• Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women's Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We're in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. 

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

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