Description
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Developing Objectives and Strategies – Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Making Decisions and Solving Problems – analyzing information and evaluating results to choose the best solution and solve problems.
• Provide Consultation and Advice to Others – Providing guidance and expert advice to management or other groups on technical, systems or process-related topics
• Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Communicating with Supervisors, Peers or Subordinates
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. Obtain information from individuals
• Identifying Objects, Actions and Events – Identifying information by categorizing, estimating recognizing differences or similarities, and detecting changes in circumstances or events
• Evaluating Information to Determine Compliance with Standards – Using relevant information and individual judgment to determine whether events or processes comply with laws, regulation or standards.
• Thinking Creatively – Developing, designing, or creating new applications, ideas, relationships, systems, or products.
• Communicating with Persons Outside Organization – Representing the organization to clients, the public government and other external sources. This information can be exchanged in person, in writing or by telephone or e-mail; examples: communicate technical information, conduct presentations, compile information through interviews, and confer with legal advisors.
• Processing Information – Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data: Investigate insurance claims; verify investigative information; note discrepancies in financial records.
• Organizing, Planning and Priortizing Work – Developing specific goals and plans to prioritize, organize and accomplish work.
• Guiding and Developing Teams – Encouraging and building mutual trust, respect and cooperation famon team members.
• Guiding, Directing and Motivating Subordinates – Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishing and maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.
SUPERVISORY RESPONSIBILITIES:
• Manage Claims Advocates, Claims Consultants and other Administrative Personal.
KEY COMPETENCIES:
• Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
• Supervise claims adjusters to ensure that adjusters have followed proper methods.
• Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
• Resolve complex, severe exposure claims, using high service oriented file handling.
• Pay and process claims within designated authority level.
• Confer with Counsel on claims requiring litigation
• Contact or interview claimants, doctors, medical specialists or employers to get additional information.
• Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis.
• Prepare reports to be submitted to company's data processing department
• Conduct detailed bill reviews to implement sound litigation management and expense control.
EDUCATION and/or EXPERIENCE:
• 7-10+ years of brokerage claims experience, including knowledge of P&C coverages, policy forms and brokerage claim customer service activities.
• Intermediate to advanced computer skills including a working knowledge of Microsoft Office programs and the ability to navigate the internet.
• Ability to interact with a wide variety of people.
• Ability to work independently with little supervision.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid P&C Property Casualty Broker-Agent License.
• Juris Doctor of Law Degree, preferred
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to travel independently to clients; some air travel may be required.
WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is no or very limited exposure to physical risk.
WHY JOIN US?
- 15th Largest Broker in US
- Voted " Best Place to Work" in the Insurance Industry
- Awesome Benefits: 401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
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