Description
Description & Requirements
Sales Operations Specialist - Peterborough(Hybrid)
The Sales Operations Specialist is responsible for providing sales related support to both customers and other sales teams. Understands sales strategies and internal processes to assist customers and the sales team's strategic focus on the sales cycle.
Duties & Responsibilities
- Researches and responds to inquiries regarding sales orders and responds to both employee's and customer's inquiries
- Updates Salesforce.com on all customer related activities and opportunities associated with assigned quotes
- Understands current sales strategies, internal processes and departments involvement in the sales and support to customers.
- Supports the CAM sales team in their sales efforts to meet AOP
- Assists in data entry to be able to provide information to the customers to ensure customer satisfaction.
- Report creation and analysis for the sales team to identify areas which require action.
- Utilises available reporting tools and technology to deliver intuitive analysis.
- Accountability for the quality and timeliness of data for the sales team.
- Ad-Hoc tasks assigned by the Sales Manager
Knowledge, Skills & Abilities
- Excellent customer service skills
- Demonstrated ability to help solve problems and handle customers in a professional matter
- Outlook experience required.
- Advanced Excel experience required.
- Salesforce.com experience preferred.
- Excellent oral and written communication skills
- High degree of accuracy with a strong attention to detail
- Ability to interact with employees, customers and third parties in a professional matter
- Detail oriented, motivates and ability to take initiative to improve customer experience
Qualifications
- 2+ years applicable experience
- High school diploma
- Bachelor's degree preferred.
The Sales Team
As a part of the Sales organization at Epicor, your job will to be connect with customers as we expand our business. Building long-term relationships with key stakeholders is vital on this team. We strive to be the industry leader in Enterprise Resource Planning (ERP) by leveraging industry knowledge and making the most of your resources. You'll want the energy, drive and determination to make sure Epicor gives the best possible experience to both potential and existing clients. This passion will contribute to not only the success of your career, but to the company as a whole. If you're looking for a global, innovative company with strong roots and exciting growth, it's time to talk to Epicor.
About Epicor
At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.
We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
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