Associate Director Client Services Job Listing at Eze in Chicago, IL (Job ID R36013)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Locations: Chicago, IL | Hybrid

Get To Know Us:

The OMS Client Services Associate Director will focus on managing day to day production support responsibilities on the Eze OMS product and services.  Additional responsibilities include process management, training, hiring, and mentoring employees.  The Client Services Associate Director will play an important role in creating and maintaining a dedicated team of innovators and experts who love to collaborate on the cutting edge. An ideal candidate should possess strong leadership skills, a positive attitude, excellent problem-solving/analytical skills, and a passion and commitment for fostering a culture that promotes innovation, growth, communication, and achievement from the bottom up.

About the Team

The Client Services team serves as both the initial point of contact for our hedge fund and traditional asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction.  We leverage cutting edge technology to deliver a creative, unique, high-touch approach to client service. 

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Lead a team and provide guidance and escalation for day-to-day Client Service responsibilities
• Build and maintain processes that Service Analysts need to follow
• Uphold necessary SLOs to meet the necessary KPIs developed
• Advocate for product supportability
• Coach and mentor, a team of Service Analysts and may need to provide critical feedback to employees to promote employee professional development
• Participate in the process of growing the team by conducting interviews and assisting the Recruiting Team
• Contribute to various training initiatives to enhance product and process knowledge within Client Services
• Build strong relationships with clients and third parties and act as a point of escalation
• Work with various Client Service teams to provide valuable insight and feedback in clients' day-to-day activities

What You Will Bring:

• Bachelor's degree required, with minimum of 5 years of related industry work experience
• Understanding of the financial technology space including knowledge of the Eze products and industry trends
• Analytical thinking and problem-solving abilities, and the ability to manage difficult situations
• Effective communication and relationship-building skills, with an understanding of how to tailor the message to various internal functions
• Strong technical aptitude

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.