1.0 FTE Information Technology Infrastructure Supervisor Job Listing at Federal Programs Department in Palmer, AK (Job ID 11795)

Description

Information Technology Infrastructure Supervisor
Position open until filled
Salary:  $72,468-$88,566, DOE (for 260 day contract)    
Class Summary:
The IT Infrastructure Supervisor will be responsible for managing the personnel and resources for effective provisioning, installation/configuration, operation, and maintenance of IT-infrastructure hardware and software. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and students. The IT Infrastructure Supervisor assists project teams with technical issues including the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. They are responsible for managing the personnel and resources to maintain the District's WAN (Wide Area Network), LAN's (Local Area Networks), and associated equipment.  Manage the installation, maintenance, repair and security of equipment including but not limited to servers, network equipment and associated network software.  Ensures appropriate technical documentation for district personnel is written and distributed for associated network servers, hardware and software.  Ensures all servers, hardware and software are administered and maintained on a regular basis.  Maintains a preventative maintenance program and replacement plan for servers, hardware and software. Administers/oversees all associated services to ensure that the services are provided in the most effective and efficient manner in support of the district.
 
Required Qualifications:

• Bachelor's degree in technology or business management related field preferred.
• At least five years of advanced technical support of server and network administration in an enterprise environment including the installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure.
• Three years of experience in maintaining a network in an enterprise environment.
• Three years of experience installing and troubleshooting application software.
• Experience in cybersecurity policy, implementation, and monitoring
• Demonstrated ability to work cooperatively with others
• Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. 

Essential Functions of the Position:

• Evaluates and verifies employee performance through the review of completed work assignments and work techniques.
• Ensures the development of a backup and recovery scheme for all systems that they oversee
• Defines and monitors multiple projects.
• Provides technical and administrative supervision
• Assist District staff by researching and defining project parameters.  Performs analysis of current and potential systems, recommending modifications.
• Identifies staff development and training needs and submits requests for training when needed.
• Ensures documentation is developed and maintained.
• Recommends policies related to supported equipment and software
• Works with IT Management and/or Purchasing Department and outside vendors to obtain the appropriate hardware, software, and services.
• Supervises the performance of daily operations including but not limited to system monitoring, verifying the integrity and availability of all systems, server resources, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router/switch administration, including interface configuration and routing protocols.
• Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Performs other job-related duties as assigned.

Skills:

• Extensive knowledge of network performance, local area and wireless networks, network design and implementation, and problem solving
• Extensive experience with Microsoft Active Directory, Microsoft Entra, and industry-leading hypervisors
• Advanced knowledge of system vulnerabilities and security issues
• Ability to manage multiple tasks and projects
• Ability to coordinate with others effectively and manage small teams
• Ability to continually learn and adapt to new technologies
• Ability to communicate effectively, both orally and in writing
• Ability to conduct training and informational sessions

Technical Skills:

• Ability to perform server and network analysis and design.
• Ability to use network management applications and performance monitoring systems.
• Ability to write clear and accurate documentation for both end-users and technical staff.
• Ability to perform ongoing performance tuning, hardware upgrades, and resource optimization
• Possess outstanding communication skills.
• Possess excellent organizational and time management skills.
• Ability to effectively administer service contracts and manage technical projects.

APPLICATION REQUIREMENTS

• New District application through Applicant Tracking
• Letter of interest
• Resume

Date Posted:   May 9th, 2025
Posting closes 4:30pm on: May 18th, 2025
                                                  
Application will be reviewed beginning:   May 19th, 2025
 
Open Until Filled 
Application can be printed from the internet at:
http://www.matsuk12.us/jobs 
e-mail:  Bethany.Lyons@matsuk12.us
or by calling (907) 746-9242   Equal Opportunity Employer
 
The Matanuska-Susitna Borough School District is an Equal Opportunity Employer and complies with Title IX of the Education Amendment Act of 1972, with the American with Disabilities Act, and with all other state and federal employment laws.  The District does not discriminate against any person on the basis of race, religion, color, national origin, age, disability, gender, marital status, changes in marital status, pregnancy, or parenthood.  Should you need any assistance for any reason during any stage of the employment process, please discuss your needs with a member of the Human Resources Staff.  Every effort will be made to reasonably accommodate you in this process.

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