Sr. Customer Service Job Listing at Flex in Suzhou, Jiangsu (Job ID WD183517)

Description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Sr. Customer Service located in Suzhou.

Reporting to the Logistic Manager, the Sr. Customer Service role will be responsible for working with the materials and planning teams in order to ensure on-time and efficient deliveries of final product, with zero downtime.

What a typical day looks like:

• Create daily production schedules.
• Supervise that deadlines are met.
• Ensure efficiency in scheduling with CTB (Clear to Build) utilization.
• Liaise between the Material Account Manager and Program Teams on demand management.
• Work closely with production personnel on accountabilities and productivity issues.
• Plan efficient transaction of process with production personnel to ensure zero downtime.
• Ensure smooth transaction of manufacturing process to raw materials.
• Develop strategies and liaise with operational teams on capacity & equipment utilization.
• Work closely with operations to ensure smooth flow from raw material to final goods stage.
• Use knowledge and experience of process flow to provide a useful resource to Materials on ERP and business system issues.
• Provide training to staff members as required.
• Report key metrics as required.

The experience we're looking to add to our team:

• Typically requires a Bachelor's degree, preference in Engineering or equivalent.
• Typically requires a minimum of 7 years of related experience.
• Good at oral and written English.
• Have automotive industry experience is a plus.
• Familiar with SAP system.

What you'll receive for the great work you provide:

• Social Insurance
• Life Insurance
• Paid Time Off

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).