Manager - Auxiliary Services Job Listing at Gonzaga University in Spokane, WA (Job ID 21176)

Description

Elevate your career as the Manager – Auxiliary Services at Gonzaga University, where creativity & team work meet impact! As a pivotal member of our Auxiliary team, you'll be responsible for spearheading initiatives & programs to help propel the university forward. You will be responsible for overseeing and managing the operational aspects of ZAGCARD and the Print & Mail Services departments within the Auxiliary Enterprise organization. Join our dynamic team, and use your strong leadership skills to effectively coordinate and optimize these essential services to ensure efficient operations and adherence to organizational policies and relevant regulations.

Your role will lead a dedicated team of professional and student staff in providing exemplary customer service across all Auxiliary Services. You'll be the driving force behind strategic and imaginative solutions that resonate with our audience and propel our university's mission forward. Through your commitment to excellence in relationship management, adherence to project timelines, and dedication to unparalleled quality, you'll serve as a key pillar of support for our university partners. Your knack for strong leadership, creative problem-solving and unwavering client service will set the standard for excellence, ensuring that every project exceeds expectations.

At Gonzaga University, we're not just looking for a Manager-Auxiliary Services—we're seeking a visionary leader who thrives on pushing boundaries and leaving a lasting mark. If you're ready to thrive in an environment that values innovation, collaboration, and impact, then join us on our journey to inspire, educate, and transform lives. Let's create something extraordinary together at Gonzaga University.

The budgeted annual salary that the University reasonably expects to offer for this position is $78,132 annually. The full internal range is $69,207-93,633 annually.

Essential Functions

• Manage the issuance and maintenance of ZAGCARDs for students, staff, faculty, and affiliates.
• Collaborate with relevant departments to integrate ZAGCARD technology for programs such as meal plans, printers, and Bulldog Bucks (BDB) program.
• Manage and collaborate with off-campus vendors regarding participation in the BDB program to include Business Agreements, equipment rental, and commission reconciliation.
• Manage the print center's daily operations, including production, equipment maintenance, and inventory management.
• Monitor print quality, accuracy, and timelines to meet or exceed customer expectations.
• Manage incoming and outgoing mail processes, including sorting, distribution, and delivery to appropriate recipients or departments.
• Ensure compliance with postal regulations and maintain accurate records of mail and package transactions.
• Research and recommend enhancements in technology and services to stay up to date with industry trends in each area.

• Recruit, train, and supervise a team of personnel for each area.
• Provide ongoing coaching, performance evaluations, and professional development opportunities for team members.
• Foster a collaborative and growth-oriented work environment, encouraging professional and personal development.
• Develop a succession plan for each area to identify future leaders within the team.

• Establish and maintain high-quality customer service standards across all departments.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Continuously seek ways to improve service offerings based on customer input and industry best practices.

• Ensure compliance with relevant policies, regulations, and data privacy requirements.
• Prepare regular reports and metrics on service usage, efficiency, and customer satisfaction.
• Collaborate with relevant departments to address any compliance or security related issues.

• Assist with all areas of Auxiliary Enterprises during peak periods and with special workload projects.
• Other duties as assigned.

• At least five (5) years of related work experience. Nine (9) years of experience may be substituted in lieu of education requirement.
• Two (2) years Higher-Ed experience.
• Excellent written and verbal communication skills.
• Strong people skills: ability to relate and work well with others.
• Ability to work evening and weekend hours as needed for various functions and events.

• Master's Degree in Business, Marketing, Organizational Leadership, or related field.
• Prior experience with card services and print-mail operations.

• Ability to remain stationary for 50% of the time.
• Wrist and hand movement related to computer work.
• Pick up, carry and move items up to 50lbs.
• Ability to prep for and attend meetings and events across campus in various weather conditions.
• Bend, stoop, kneel, stretch and reach.