Harbor Freight Tools Job - 41344158 | CareerArc
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Company: Harbor Freight Tools
Location: Calabasas, CA
Career Level: Associate
Industries: Retail, Wholesale, Apparel


Entry-Level Product Personal Injury, Product Property Damage and Premises Injury Claims Specialist.

Essential Duties and Responsibilities

  • Process and handle incoming customer claims pertaining to personal injury and property damage that have not yet ripened into lawsuits
  • Identify and contact individuals who may have documents and information related to customer claims; interview witnesses relevant to investigation into claims
  • Identify and gather documents and materials related to customer claims such as product information, including product manuals, product warning labels, packaging, certificates of insurance, test reports, changes in product design and other evidentiary documents
  • Gather all supporting documents from store including statements, police reports, photos, invoices and Customer Incident Report
  • Follow up with stores to obtain any information missing from Customer Incident Report, or for clarification of facts
  • Create/open new digital claims files and update database
  • Maintain 1000+ open claim files, 100+ attorney and pending claims in databases and digital copy
  • Negotiate and settle claims directly with the claimants
  • Work with the Quality Assurance department to have claim items inspected and Product Claim Analysis Reports produced
  • Scheduling of inspection for site and artifact examination with claimant's insurance company, their attorneys and/or expert witnesses and coordination with our representatives
  • Draft claim summaries based on the demand package provided by opposing counsel
  • Update and maintain calendar of claims related events and deadlines
  • Prepare/revise general releases, settlement agreements and other settlement documents, arrange for timely execution and payment of settlement fees
  • Process closed/resolved claims files
  • Partner with other departments such as branding, QA, HR, Customer Service, Warehouse, Real Estate, Store Ops, Procurement, AP, Payroll and IT with regard to claims
  • Create and maintain various databases pertaining to claims and certain legal matters
  • Staff supervision and development – No
  • Decision Making – Limited
  • Travel – 0%
  • Location – Corporate HQ / Remote


Job Qualifications – Education and Experience
  • High School Diploma or equivalent is required; Bachelor's Degree is preferred
  • Minimum of 1 year of office/administrative/customer service experience required.
  • Must have excellent PC skills including knowledge of MS Word, Excel, Access and Jira
  • Must have experience in effective written communication to include drafting correspondence relating to claims

Job Qualifications – Skills
  • Must be able to conduct factual and basic research using various court databases and those found on the Internet and other information sources
  • Must have ability to organize, prioritize and schedule work effectively
  • Must be able to handle multiple tasks and have the ability to work well under time constraints, in a fast-paced environment
  • Must be able to work independently, be highly motivated, show initiative and be a “self-starter”
  • Must be able to communicate effectively and tactfully with all levels of personnel in person, telephonically and by email
  • Must be able to communicate verbally and in writing directly with the claimant, their attorney and/or the insurance/subrogation company
  • Must have ability to maintain customer satisfaction by interacting in a professional manner with claimants; answering incoming claimant calls, emails and update claimants with status of claim
Physical Requirements:
General office environment requiring ability to:
  • stand, walk, sit for extended periods of time
  • speak and listen to others in person, via digital meeting (such as Zoom) and over the phone
  • use keyboard and read from computer screen and reports
  • lift up to 15 lbs.

About Harbor Freight Tools

In 1977, Harbor Freight Tools was started as a small family-owned business. We made a commitment to provide working people with great quality tools at the lowest prices. And for over 43 years, Harbor Freight Tools has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less. All while developing and launching over 1,000 new tools each year. We're not your typical retailer. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. And for us, collaboration is the golden rule. We're a 43 year-old, $5 billion company with over 1,100 stores, opening 2-3 new stores a week with over 40 million loyal customers and growing. If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you. Delivering Value to the Hardworking Since 1977.

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