Acct/Membership Rep II Job Listing at HCSC in Houston, TX (Job ID R0044726)

Description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for establishing and maintain accounts and memberships on groups; collecting, allocating and reconciling payments; and performing service functions for group accounts.

Job Description Summary

Offers comprehensive financial support for banking and billing operations, serving both new and existing clients. Proficient in setting up, managing, reconciling, processing, and balancing bank and customer accounts. Investigate discrepancies, collaborating with internal teams, external clients, banks, vendors, and partners to achieve effective resolutions. Manages billing processes, including collecting outstanding payments and issuing disbursements. Conducts thorough audits of accounts to ensure adherence to policies and procedures.

Responsibilities:

• Accurately analyze and apply premium payments for both individual and group accounts.
• Conduct monthly billing reviews and reconciliations for group list billing to ensure accuracy.
• Initiate requests for premium refund checks as needed, ensuring timely processing.
• Generate manual billings when required, maintaining accurate records.
• Proactively contact customers to verify banking or billing information, ensuring seamless payment processing.
• Respond promptly and professionally to both internal and external inquiries related to premium billing.
• Meet or exceed daily Key Performance Indicators (KPIs) while actively pursuing individual professional development.
• Utilize available tools effectively to track and monitor the financial performance of customer accounts.
• Work independently while actively contributing to a positive and collaborative team environment.
• Answering calls from agents and/or group administrators for group billing accounts.

JOB REQUIREMENTS:

•     1 year of experience in bookkeeping, collecting, customer service, billing
    and/or accounts receivable.
•     Verbal and written communication skills.
•     Detail oriented.
•     Interpersonal and organizational skills

PREFERRED JOB REQUIREMENTS:

 

•  High School Diploma or equivalent required.
• Demonstrate basic accounting skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong analytical and critical thinking abilities.
• Highly organized, detail-oriented, and results-driven.
• Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.

Must be available to work holidays and weekends based on business needs.

Compensation: $17.75 - $27.83

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards

 Apply on company website