This position is responsible for assisting the Process Leaders/Process Stewards in planning, defining, developing, testing, documenting, analyzing results and/or implementing Process Improvement and Process Reengineering opportunities. Providing guidance, and support for Business Process activities and methods to the Super Process Leaders/Process Steward. Supporting team activities, deliverables, and issue resolution. Providing support for key activities including data collection, metric definition and analysis, and root cause analysis. Supporting development and evolution of HCSC Business Process Management Methodology. Identifying best practice standards, guidelines, procedures, and tools for analyzing, designing, and implementing Business Process initiatives.
Provide support for planning, managing, and implementation of large corporate initiatives, that impact and benefit HCSC and its customers, including impacts on other areas, interfacing with internal/external customers and working closely with team members including making recommendations. Participate in development of opportunity documents and/or business cases. Participate in workgroup activities and meetings for projects.
*Bachelor Degree or 4 years business experience.
*3 years experience in process improvement and development of business metrics.
*3 years experience in health care role involving judgment and analytical skills.
*Experience in leading, developing, or managing employees.
*Clear and concise verbal and written communication skills.
*Experience working with all levels in the organization, leading projects and problem resolution.
*Experience facilitating group meetings including representing the company with external customers.
*Proficiency to include Word, Excel, PowerPoint, and Lotus Notes.
*Analytical and organizational sills including experience in meeting deadlines.
PREFERRED JOB REQUIREMENTS:
*Experience in process flow charting.
*Experience working with a project management methodology.
*Experience using quality improvement program such as Total Quality Management (TQM), or Six Sigma.
*Ability to travel
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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