Sales Complaint Investigations Coordinator Job Listing at HCSC in Nashville, TN (Job ID R0042853)

Description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for managing large, complex projects with high risk, including developing and maintaining project plans, issues logs, and status reports. Manage projects from inception through life cycle. Responsible for researching and/or investigating complex Medicare sales related complaints and completion of cases in order to meet internal and CMS expected goals.

Required Job Qualifications:

• Bachelor's degree and 3 years of business, training or project management experience OR 7 years of business, training, or project management experience.
• Experience defining business requirements for new systems or changes to existing systems and processes.
• Experience leading an assigned phase of a large-scale project or leading all phases or a small or medium project.
• Experience facilitating groups and delivering presentations.
• Knowledge of operational areas in a health care environment.
• Knowledge of various corporate systems applications.
• Clear and concise interpersonal, verbal, and written communication skills.
• PC experience to include Word, Excel, and PowerPoint

Preferred Job Qualifications:

• Ability to problem solve and identify root causes
• CMS compliance knowledge
• Medicare plan knowledge
• Health insurance sales experience
• Grievance experience or knowledge of the grievance process
• Salesforce experience

This is a Flex (Hybrid) role: 3 days in office; 2 days remote.

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Compensation: $54,800.00 - $121,100.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards

 Apply on company website