Description
At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
Come join us and be part of a purpose driven company who is invested in your future!
Job Summary This role will be responsible for leading five journey teams and a small team of HR Liaisons. It will be responsible for creating a culture of collaboration between journeys and HR Liaisons and among other areas of HR to effectively deliver engaging and inclusive employee journeys. This includes delivery of a high-quality, tailored experience across journeys for business leaders. They will also lead, inspire, coach, and develop the Journey Owners and HR Liaisons as well as the broader teams.Leadership Responsibilities:
· Provide overall leadership across Employee Experience Delivery journeys and HR Liaisons
· Lead people development turning the Employee Experience Delivery journey teams and HR Liaison team into “destination” positions
· Lead by example, role modeling new ways of working and mindsets
· Act as a mentor and coach to Delivery professionals and HR Liaisons, inspiring excellence and exercising compassion and genuine concern
· Collaborate with Employee Experience Head and HR Tech Head to execute on the overall vision for Employee Experience Delivery
Customer experience enhancement:
· Understand key drivers of employee experience across journeys and coach journey owners to proactively identify opportunities to enhance delivery for target employee groups (e.g., employees, business leaders, HRBPs)
· Coach HR Liaisons to find the right solution to meet the unmet needs of business leaders, managers, and employees
· Drive performance and implementation of feedback to continuously adapt and better serve the business
· Instill a culture of outstanding customer service (e.g., recognizing excellent delivery, role modeling desired behaviors)
· Seek to understand the needs of business leaders and people managers, working in concert with HR Liaisons to provide an excellent customer experience and go above and beyond in every interaction with HR customers
Innovation:
· Use internal results and external trends to shape service and process excellence, coaching journey teams to proactively test approaches to drive efficiency / effectiveness
· Look beyond delivery organization to broader business and external market for best practices to apply to their organization
Job Requirements:
- Bachelor's degree and 12 years of experience
- 5 years management experience
- Experience delivering people programs and/or supporting employee services
- Experience redesigning processes and driving continuous improvement
- Data-driven strategic decision making
- Leadership and organizational skills
- Executive level communication and influence skills
- Comfort with change, nimble ways of working
- Collective ownership mindset
- Continuous improvement mindset
- Service orientation and customer obsession
- Desire to understand key stakeholder needs and proactively deliver
- Innovation acumen and ability to drive repeatable processes while using technology to improve
Preferred Job Requirements:
- Six sigma certification
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
HCSC Employment Statement:HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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