Front Desk Agent Job Listing at Hilton Garden Inn Louisville Downtown in United States of America (Job ID 4240163)

Description

Hilton Garden Inn Louisville Downtown

Join Our Team: Front Desk Agent Extraordinaire Wanted for Exceptional Hotel Experience! Who this job will appeal to

A team player with a great with a smile and who absolutely LOVES people!

What you will be doing

You will help to create an Excellent and memorable stay for our guests by; Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner.

Requirements

Responsible for creating a welcoming environment and making sure the guest experience is a positive one. The individual in this role serves as the face of the hotel or business, providing a range of hospitality services, from Customer service to guest transactions.

Front Desk Agents must be knowledgeable and accommodating, answering inquiries, addressing concerns, and providing personalized service. They must possess strong communication and organizational skills, be able to multi-task, work under pressure, and handle difficult situations. Professionalism is critical in this role, as the Front Desk Agent is typically the first point of contact for guests.

Front Desk Agents should be knowledgeable of local attractions and hotel services, as they often serve as information sources for guests on activities and the area. They should understand the features and rates of the hotel, verify guest information, process payments, and balance accounts accurately. An individual who has the drive and commitment to provide exceptional hospitality service in this role can truly exceed guest expectations and promote customer loyalty."

Education & Experience

High school diploma or general education degree (GED); or equivalent combination of education and experience.

One to three months in related experience and/or training.

Our Associates Love

• Amazing opportunities for career advancement across HVMG
• Flexible full-time and part-time schedules
• Up to 40% earned wages paid BEFORE payday with PayActive
• Hotel and Food and Beverage Discounts and Perks

An Equal Opportunity Employer We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. 

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