1.0 FTE Service Desk II-Information Technology Department Job Listing at Information Technology Department in Palmer, AK (Job ID 12890)

Description

Position/PCN: Service Desk II-Information Technology Department

Position FTE:  1.0 FTE

Pay Grade: 14

Starting Wage: $25.14 

Premium Pay:  

$2.00 per hour MCSASQL Server 2012  

$4.00 per hour MCSASQL Server 2012-- AND -- MCSEData Platform

Days Per Year:  260 

Shift hours:  7:00am-3:30pm

Specific job responsibilities relevant for this position include:  

Class Summary:  Ensure District provided technology systems and applications support customer needs and ensure they are able to accomplish their tasks.  This includes actively resolving escalated customer requests.  Resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual provide remote assistance to customers district-wide.  Provides support to associated department/school users in troubleshooting and developing reports as needed.  Has the ability to manage multiple high priority tasks.  Works independently and in a team setting, sharing information and assisting others as needed.
 
Distinguishing Characteristics:  
 

Duty No.Essential Duties  1Provides Level 1 and Level 2 support for assigned systems and intranet/internet2Identify and learn appropriate software and hardware used and supported by the organization  3Develops simple and complex reports and/or queries using report writing software  4Utilizes the IT ticket system to track work requests and problems  5Email/Active Directory account administration  6Develops and or assists in training of associated software  7Report essential network services status to appropriate point person  8Manage servers, applications, integrations and/or takes on complex projects  9Troubleshoots software, report, and hardware problems  10Assists in developing and maintaining documentation including but not limited to Maintenance and How To guides  11Evaluate documented resolutions and analyze trends for ways to prevent future problems  12Alert management to emerging trends in incidents  13Assist in software releases and roll-outs and communication to customers  14Assist faculty/staff with basic use of business/curriculum software  15Other duties as assigned  

 
Knowledge: Must have the knowledge to manage network devices such as Macs or PCs, Mobile Devices, Ethernet, Printers, Servers, Wireless, and Microsoft. Extensive knowledge of Access, Excel and scripting methods and processes required. Exceptional written and oral communication skills as well as documentation skills.
 
Skills: (position requirements at entry): Is able to work independently to identify and problem solve a multitude of technical tasks, including, but not limited to; desktop computers, servers, software or other identified network hardware. Must have the skills to develop and train users on proper network procedures and applications. Ability to write clear and accurate documentation for both end-users and technical staff. Ability to follow written documentation and oral direction. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation.
 
Training and Experience (position requirements at entry):   Bachelor's Degree in Computer Science or Related field preferred. Four (4) years of managing enterprise network level software preferred. Four (4) years of experience in working with PC's and peripherals in an enterprise network preferred.
 
Licensing Requirements (position requirements at entry):  Must have a valid Alaskan Driver's License.
 
Physical Requirements:  Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
 
Classification History:
Adopted      PMH     11/03/03
Revised      BL         12/2025

 

Applications and/or Transfer Requests must be received in the Human Resources office by 4:30 pm of the closing date.

Days per year are subject to change.

Job descriptions are available in the Human Resources Office.

 Apply on company website