Description
Ingram Content Group (ICG)is hiring for a Sr. Operations Manager to support our Distribution team in Jackson, TN. The Sr. Operations Manager manages the daily operations of assigned areas in the DC. Reporting to the Director of Operations, the Sr. Operations Manager will oversee overall operations to ensure customer service levels and commitments are achieved.
Want to join a key team that helps the world read?
At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and warehouse facilities function at maximum efficiency. Safety is a core value in our distribution environment. We emphasize this through training, education, and accident prevention programs. Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.
The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can't wait to meet you!
Schedule:
- Monday-Friday 1st shift with flexibility for weekends/additional hours as needed
Required Qualifications:
- HS Diploma or GED
- 5 years' experience in a high-volume distribution center supervising at least 25 or more employees
- 5 years' experience with a Warehouse Management System 3 years warehouse experience in a fast paced, high-volume environment
- 6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard
Preferred Skills:
- 3+ years' experience overseeing a salaried team
- Experienced with continuous improvement projects within a fast-paced operations environment
- Proven success in coaching and developing team members, with a passion for employee engagement
- Strong communication skills with the ability to collaborate positively with team members and other leaders throughout the facility
Essential Duties:
- Manage staff selection & development, ensuring all associates are fully trained/cross trained on systems and procedures and provided with educational opportunities with departmental activities.
- Oversee the management of day-day activities for assigned area of DC.
- Communicate departmental goals and objectives to attain company goals.
- Maintain goals, objectives and job descriptions that keep the associate motivated and focused on attaining personal, departmental, and company goals.
- Review associate's performance based on goals and objectives, measuring and reporting outcomes to management.
- Work with DC head and supervisors to resolve departmental problems/issues.
- Collaborate with the DC Sr. Management in the planning, developing and launching of processes/plans for DC strategies.
- Review competitive information to stay current with industry trends and developments.
- Visit and talk with other companies to bring in new ideas on Distribution operations.
- Control and manage budget costs of assigned departments/assigned areas.
- Work with management to improve CPU/CPL while providing outstanding customer service.
- Maintain a zero-error environment.
Additional Information
Perks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance Programs, Group Legal, & more
- Avid reader? Numerous opportunities to engage with books and authors
- Discounted offers to self-publish with IngramSpark®!
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Casual Dress Code
The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
- EEO/AA Employer/Vet/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
Apply on company website
Find Connections via Linkedin
