Description
Job Title: Senior Technician, Teleport Operations / Paumalu Teleport
Your impact
As a key member of our Paumalu Teleport team, you will ensure Satellite communications (SATCOM) equipment operates properly and delivers the highest standard service to our customers. In the role of Senior Technician in a 24/7 Teleport you can showcase your strong technical skills and know-how to perform complex routine on-site installation and repair of equipment as well as preventive maintenance. As you are proficient to the various competencies of the job, you will have the opportunity to act as mentor to junior team members.
What you will do
- You perform moderately complex troubleshooting and quick restoral of services
- You may lead preventative/periodic maintenance checks of ground station equipment and associated sub-systems. You validate recordings, review for any anomalies and take the appropriate action to correct.
- You play a senior role in providing Level 1 maintenance, which includes troubleshooting/fault isolation, replacement of major assemblies and sub-assemblies as well as performing basic alignment procedures.
- Responsible for emergency restoration of all ground station equipment, as applicable: up converters, downconverters, HPA's, IFL fiber optic subsystems, LNA/LNB's, antennas.
- You respond professionally and timely to service quests from Teleport Operations. Center (TOC) and Colo-customers as part of Intelsat escalation procedures.
- You possess the necessary job knowledge to train other technicians on operational and maintenance procedures, as well as technical training of either specific ground station equipment or Intelsat product and services.
- You play a key role in the development or enhancement of operational and maintenance procedures.
- May lead the implementation of new services to include: racking and stacking of equipment, cable fabrication and testing, documentation generation and updating
- This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident, or Protected Individual such as an asylee or refugee).
- Monitor the conditions of commercial services and terrestrial facilities, including the status of system alarms, station plant and facility subsystems while working with state-of-the-art monitoring systems and test equipment.
- Support the following equipment as directed by other Operational Centers; IP and Baseband equipment (modems, multiplexers, DVB and Broadband technology platforms) and video systems.
- Identify inefficient operations processes and unreliable equipment, or sub-systems that affect the ability to provide service reliability and customer service and may make recommendations to address these issues.
- Prepare and review documentation, reports and updates for any service status change, maintenance and fault repair/restoral.
Your required experience/skills
- Vocational training or equivalent technical education, ideally in the field of Electronic Communications.
- 3 to 5 years of relevant experience. Military SATCOM experience is encouraged (Army MOS: 25S, 25U, 25W, 25X) (USMC MOS 0627)
- Must be able to work in a 24x7 shift environment and be available for on call/call-in responsibilities.
- Good working knowledge of Satellite EarthStation technologies relating to Teleport Operations.
- Good working knowledge of ancillary plant systems such as HVAC, UPS, electrical switchgear and generating systems.
- Capable of working on various ground station communications systems, performs replacement of major assemblies and sub-assemblies.
- Solid understanding and knowledge of RF theoryand basic electronics, antenna drive
systems, high power amplifiers, Up/Down converters, fiber optic sub-systems, baseband equipment consisting of modems, multiplexers, broadband, IP technologies and video technologies/systems.
- Good working knowledge of the use of standard test equipment such as spectrum analyzers, frequency counters, power meters, synthesized generators, oscilloscopes, multimeters, bit error rate test sets.
- Capable to apply proper methods of testing equipment and RF/IF systems chains and has the proven ability to interpret results to prove normal/abnormal conditions of equipment. Provides training to others in their use.
- Basic understanding of Baseband (modems, multiplexers, Broadband and IP technologies and Video technologies/systems.
- Demonstrated ability to learn new technologies and services and make informed decisions.
- Good organizational, multi-tasking and team player skills.
- Good customer service skills.
- Ability to work independently and take initiative.
- General PC skills and proficiency in use of "Office Suite" software.
- This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
Your success in this role will look like:
- Focuses on customer service.
- Adheres to policies and procedures.
- Adapts to changing priorities.
- Shows initiative.
- Thinks like an owner.
- Works effectively alone and in a team environment.
- Maintains a positive attitude.
- Demonstrates effective verbal and written communication skills.
It would be nice if you had:
- Basic programming skills
How we support you:
- Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
- Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
- Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!
These benefits are designed to support your overall well-being and help you succeed in your role.
Our D&I Commitment
We're committed to fostering a culture and environment of diversity, inclusion and respect – a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams – where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.
While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.
Other Job Info:
- These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
- Close vision (20 inches or less), distance vision (20 feet or more), color vision, peripheral vision, and depth perception
- Ability to climb ladders up to 30 feet (to include outdoor 3-story antenna systems)
- Job requires ability to lift up to 50 lbs.
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