Description
Title: Implementation Consultant
Salary: $95,000 per year
Location: Remote (US)
Employment Type: Full-Time
At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide. We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we've established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
Position Summary
We have an immediate opportunity for Implementation Consultants (ICs) - Proactive, client-facing adoption catalysts focused on driving customer adoption, accelerating time-to-value, and ensuring seamless onboarding experience. Unlike configuration-only roles, this position is a business adoption driver blending technical fluency with consultative skills to help customers realize business value quickly and consistently.
Core Responsibilities
- Lead end-to-end QuickBooks Online (QBO) migrations, ensuring data integrity, smooth execution, and successful client adoption.
- Lead onboarding and adoption playbooks, ensuring milestones are achieved (Day 7, Day 30, Day 60).
- Translate proprietary SaaS based “Financial Management” product features into customer-specific business value, tailoring onboarding to context.
- Act as the primary adoption driver, while partnering with Customer Success Managers (CSMs) who quarterback the overall relationship.
- Provide proactive consultative touches — anticipating friction and resolving common setup challenges.
- Ensure KPI delivery: adoption, customer health, reduced support cases, and tNPS gains.
- Contribute feedback from implementations to inform product and process improvements.
Key Competencies
- Consultative Facilitation: Confident guiding customers through onboarding journeys, workshops, and playbooks.
- Business Acumen: Ability to link product capabilities to measurable client outcomes.
- Technical Grounding: Skilled enough to troubleshoot common setup and configuration issues.
- Influence & Collaboration: Works effectively with CSMs, support teams, and client stakeholders to drive adoption.
- Proactive Orientation: Anticipates obstacles and addresses them before they impact customer health.
The experience you'll need to excel in the role:
- 3–5+ years of experience required, with proven expertise in QuickBooks Online (QBO) migrations - Pre-Migration Assessment, Planning & Mapping, Migration Execution, Validation & Testing, and Post-Migration Training, Support, and Adoption.
- 3 –5+ years in SaaS onboarding, implementation, or customer success roles.
- Proven track record leading customer adoption or change-management initiatives.
- Background in consultative or facilitative customer roles (e.g., training, business analysis, solution consulting).
- Strong written and verbal communication skills; confident presenting to customer stakeholders.
Success Metrics
- Adoption milestones achieved within expected timeframes.
- Increased adoption rate among pilot customers.
- Reduction in early-stage support cases.
- Improvement in customer tNPS and health scores.
- Strong qualitative feedback from both customers and CSM partners.
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
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