Description
At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
We have immediate opportunities for MECM + Intune Experts to join our team working as Customer Engineers (CE's). Positions are full time, salaried roles offering comprehensive benefits. A CE's time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE's support and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of MECM initiatives.
Salary range is $95 - 105K based on experience.
Travel: CE's are home based and deliver services typically via Microsoft Teams.
Primary work includes:
· Standard Product Work Shops - Training
· In-Depth Product Reviews - White Board (Chalk Talk) Sessions
· Health Checks / Assessments
· Post Operational Review of Product Implementations
· Product Upgrade / Migration Assessments
· Systems Performance Reviews
· Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management
The Experience you'll need to excel in the role:
As an MECM/Intune SME, you will be responsible for providing support as well as end-to-end guidance and troubleshooting of MECM/Intune.
This includes:
- Windows10/11imaging, Windows updates for business, CO-Management, Desired Configuration Management, Reporting, Autopilot, Compliance/Configuration Policies application creation via MECM/Intune and best practice around both MECM and Intune.
Core Skills MECM/Intune include:
- Knowledge and advanced troubleshooting skills with Microsoft MECM/SCCM and Intune.
- Microsoft Endpoint Manager Administration and Architecture.
- MECM Role implementation and troubleshooting
- Intune policy creation and troubleshooting
- Autopilot implementation and troubleshooting
- Compliance and configuration policy implementation and troubleshooting
- Co-Management implementation and troubleshooting
- Application creation via MECM/Intune and troubleshooting
- Windows updates implementation and troubleshooting for both Intune and MECM
- Task sequence creation and troubleshooting for OSD
- Client health monitoring and troubleshooting
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
· Healthcare - Comprehensive coverage for you and your family
· Employee Assistance Program - Get support when you or your family need it with counseling and coaching
· 401K with company match
· Paid time off
· Paid parental leave
· Volunteer Day Off
· Life insurance - Protect your loved ones and their future
· Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States
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