Description
At JDA TSG, we equip Global Iconic brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
We have an opportunity for a Microsoft Teams expert to join our team working as a Customer Engineers (CE's). A CE's time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000. You will be responsible for customer satisfaction, deployment, adoption, and support of Microsoft Teams initiatives. CE's work with and assist customers in building, deploying, operating, and optimizing complex enterprise environments. You will be a trusted advisor, providing guidance, education and adherence for best practices, risk mitigation etc.
Travel: CE's are home based and typically deliver services via Microsoft Teams. Some travel may be required.
Salary Range: $95,000 - $110,000 based on experience
Primary work typically includes:
- Standard Product Work Shops – Training
- In-Depth Product Reviews - White Board (Chalk Talk) Sessions
- Health Checks / Assessments
- Post Operational Review of Product Implementations
- Product Upgrade / Migration Assessments
- Systems Performance Reviews
- Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management
The Experience you need to thrive in the role:
- At least 5 years of hands-on technical experience in Modern Workplace solutions deploying, administrating, and/or supporting any of the following: Microsoft Teams, Skype for Business Online, Telephony (Inbound Voice Routing, Call Queues, Number porting), Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business/Microsoft Teams, Jabber, Zoom, Cisco WebEx or related.
- Strong preference – Experience with Teams App
- Enterprise support for Microsoft Teams, including implementation, administration, and troubleshooting, including presentations, training and workshops
- Hands on working with SFB 2015/2019 Server, Microsoft Teams Exchange Online or On-premises in a support or consulting role
- In-depth knowledge of supporting and complementary technologies, such as AD Azure, Active Directory Connect and PowerShell
- Knowledge of Networking, TCP, options, related tools like Wireshark or Fiddler is a+
- Working independently in a fast-paced environment
- Demonstrated aptitude for providing extraordinary customer service in politically charged environments
- Problem Solver. You see obstacles as interesting challenges to overcome, not a reason to quit
- Advanced Microsoft certifications preferred
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
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