MS Dynamics CRM Customer Engineer Job Listing at JDA TSG in United States of America (Job ID 11076927)

Description

We have immediate opportunities for MS Dynamics CRM Expert with expertise in Dynamics CRM on-premises with skills in the cloud version (D365 CE) and Power Platform to join our team as Customer Engineers (CE). A CE's time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000. You will be a trusted advisor, responsible for customer satisfaction, deployment, adoption, and support D365 CE services for diverse client environments ensuring customer satisfaction. You will also help them stabilize developed solution areas.

Salary Range - $95K - 105K based on experience.

This role requires US citizenship.

Travel: CE's are home based and deliver services typically via Microsoft Teams.

Core Accountabilities:

• Supporting customers with building, deploying, operating, and optimizing complex enterprise environments
• Provide best practice guidance on setting up and maintaining a solid MIM environment
• Communicating strategies, tactics, remediation etc. with C-Suite executives and stakeholders
• Develop and implement support strategies to reduce incidents, increase availability, or accelerate deployments
• Lead critical situations including documented action plans and updates for stakeholders
• Initiate and participate in triage and post-incident meetings to resolve customer problems 
• Conceptualize, lead and drive Architectural Design Sessions (ADS), Proof on Concepts (POC) and establish best practices on Deployment Planning Sessions (DPS)

Primary work includes:

• Standard Product Work Shops - Training
• In-Depth Product Reviews - White Board (Chalk Talk) Sessions
• Health Checks / Assessments
• Post Operational Review of Product Implementations
• Product Upgrade / Migration Assessments
• Systems Performance Reviews
• Act as the primary onsite technical contact, providing customer visibility, technical support, and problem resolution for corporate customers

Required Experience:

• 5 to 7+ years of proven experience in Dynamics CRM on-premises deployment and administration, Dynamics 365 CE Online and Power Platform
• In-depth knowledge of Dynamics CRM architecture and customization development
• Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting
• Need a strong focus on performance tuning, customization, and code review
• Experience in design, development and optimization of Dynamics CRM deployments and assist in migration and modernization to Dynamics 365 Customer Engagement Online (D365 CE)
• Experience in CRM deployment and configuration, CRM customization, CRM integration and CRM performance & tuning optimization
• Experience in Dynamics CRM Cloud Migration, Knowledge in CRM 2016+ build versions and upgrade experience, Architectural experience for Dynamics CRM
• Experience in D365 modules like Customer service, Sales, Field Service, etc.
• Strong knowledge of Dataverse, Power Automate, Power Platform Admin Center, Customization, Data and solution migration from on-prem experience 
• Experience in Web Development (ASP.NET, ASP.NET MVC, Web Services, HTML5, Javascript, JQuery, KnockoutJS, SignalR) is highly preferred

About JDA TSG:

At JDA TSG, our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we will thrive as an organization. We are excited to be here, doing meaningful work. We are committed to a diverse and inclusive workplace. We know diversity makes our team stronger, producing extraordinary results for our company our clients.

Benefits and Perks:

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.

 Apply on company website