Windows Surface Customer Engineer Job Listing at JDA TSG in United States of America (Job ID 12679534)

Description

JDA TSG has immediate opportunities for Windows Platforms + Surface Expert to join our team working as Customer Engineer (CE's). Positions are full-time salaried roles offering comprehensive benefits. A CE's time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE's work with and assist customers in building, deploying, operating, and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption, and support of Windows Platform and Surface initiatives. 

Must have MS Surface Tablet Product Line experience

Location: Remote plus Travel (can be heavy weekly travel within US on a short notice)

Salary Range: $110,000 - $130,000 plus benefits

Primary Work Includes:

• Customer Engagement & Relationship Building - Proactively initiates and maintains customer interactions, establishing trust and credibility as a knowledgeable advisor for Microsoft solutions.
• Team Collaboration - Actively contributes to team discussions and cross-functional initiatives, fostering a collaborative and solution-oriented environment.
• Strategic Inquiry & Project Advancement - Demonstrates initiative by asking thoughtful, clarifying questions that reduce ambiguity, prevent scope expansion, and drive project momentum.
• Accountability & Service Excellence - Takes full ownership of service delivery, ensuring quality, completeness, and a positive customer experience throughout the engagement lifecycle.

The experience you'll need to excel in the role:

Platforms

• Subject matter hands-on expertise and advanced knowledge in the following platform technologies (including but not limited to):
• On-Premises Server Configuration: Setup, maintenance, and optimization of Windows physical server environments.
• Hyper-V Virtualization: Deployment and management of lightweight Hyper-V virtual machines in on-premises environments.
• Networking Fundamentals: Configuration and troubleshooting of network infrastructure including switches, routers, and firewalls.
• DNS and Name Resolution: Implementation and support of domain name resolution services across enterprise environments.
• Wireless Connectivity: Setup and support of Wi-Fi networks, including access point configuration and performance tuning.

Technical Skills

Surface - Strong problem solving, debugging, and troubleshooting skills on Surface Tablets product line.

• Drivers
• Firmware
• Device feature sets

Automation

• PowerShell scripting(intermediate)
• Cmdlets, Functions, Modules, REST API, Batch Scripting, VBA Scripting

OS deployment/upgrades

• MDT Management
• WinPE
• PXE Boot
• Group Policy management
• Low touch deployment

Copilot

Declarative Agents

Small and Large Language Models

Azure AI

About JDA TSG:

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.  

Benefits and Perks:

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.

 Apply on company website