Technician, IV-Pharmacy Job Listing at Kaiser Permanente in Clackamas, OR (Job ID 3309373-2024-04-02)

Description

Job Summary:
The IV technician provides customer-focused services to members in the technical aspects of pharmaceutical care and intravenous pharmaceutical compounding, under the direct supervision of the pharmacist and in collaboration with the healthcare team.
Essential Responsibilities:

• Overall Individual Responsibilities: Actively supports organizational and departmental policies and procedures within the Partnership. Seeks supervision/consultation or refers to another resource when unable to perform safely, effectively or within the role. Presents a professional appearance and approach with members and other employees; demonstrates honest and ethical behavior. Handles member and employee information with appropriate sensitivity and safeguards to ensure confidentiality and right to privacy, in compliance with HIPAA regulatory requirements. Demonstrates and incorporates principles of safety, sterile product processing, and infection control into daily activities as outlined in organizations policies/procedures. Actively supports organizational and departments policies/procedures, including established cash handling and asset management. Contributes to the effectiveness of the team by working together by supporting, promoting and applying the established behavioral and interpersonal standards of conduct, as developed through the Labor/Management Partnership, including those on attendance, mutual respect and support, honoring diversity, effective communication, and improving the work environment. Exhibits flexibility when work assignments need to be adjusted to meet service delivery needs and workload of team. Takes responsibility to identify, develop and adapt new policies and practices that improve service and quality of work.


• Overall Job Responsibilities: Principle Functions and Duties of the Job (dependent upon setting / location). Cash Handling: Ensures that all cash handling practices are in accordance with current regional and departmental policies and procedures. Takes precautions to secure funds and to minimize the risk of robbery and/or theft. Places starting cash fund in cash register at the beginning of work-day and operates cash register according to established policies and procedures. Completes daily cash-out procedure, including balancing or documenting discrepancies according to departmental policies and procedures. Accurately and completely compiles daily and month-end cash report. Maintains work logs as necessary. Ensures that cash discrepancies do not exceed regional averages (standards). Demonstrates knowledge and ability to operate cash register systems to accurately complete the sales transaction. Gives each patient a cash receipt. Has refunds and voided transactions cosigned in a timely manner. Closes cash drawer after each transaction.


• Customer-Focused Service: Greets members in an empathetic, sensitive and respectful manner throughout all interactions. Actively listens, maintaining eye contact. Respects individual privacy and maintains strict confidentiality. Responds effectively in order to meet needs. Appropriately triages member needs and concerns. Problem-solves effectively in order to meet member and organizational needs. Handles difficult encounters and/or service breakdowns in a professional, objective manner. Greets members in a prompt, courteous and caring manner with eye contact and a pleasant expression, tone of voice, please and thank you. Addresses members by their proper title and last name, and communicates with them in a clear, positive and informative manner. Provides helpful assistance, taking the time to carefully explain and resolve issues of member concern or taking personal responsibility to connect the member with the appropriate person. Inspires confidence from members, visitors, and other employees by performing in a highly professional and informative manner at all times. Remains attentive to members in the waiting area. When delays occur, informs members of the reason. Avoids personal conversations when members are waiting for service. Respects at all times confidentiality and privacy of members and their medical information. Always uses complete discretion when discussing member matters. Adheres to the Regions Quality of Service Guidelines.


• Phone Handling: Answers telephone, receiving, processing and relaying messages as needed with complete discretion in matters of patient confidentiality. Answers phone with the location (ex. Kaiser Rockwood Pharmacy), name, and appropriate greeting (ex. good morning, good afternoon, etc.). Demonstrates competence in the operation of the phone system, including transferring, stacking, etc. Requests assistance when required. Triages to the appropriate resource. Gives the caller the opportunity to respond before being placed on hold. Satisfies member request within one transfer of a call; stays on the line until the extension is answered to confidentially announce the caller. Follows the current Regional/Departmental Phone Handling Policies.


• Transactions Concerning Members/Medications: Asks for appropriate ID, and records information consistent with regional policies and procedures to ensure the accurate sale of all prescriptions to the correct patient. Refers any questions or concerns regarding lack of ID, potential fraud or misuse to supervisor or PIC. Documents and follows through on all information concerning a drug dispensing irregularity in accordance with established policies and procedures. Recognizes importance of accuracy in dispensing and selling of prescriptions and OTC products. Actively participates in departmental quality assurance activities. Adheres to the Pharmacy Technician function of providing appropriate information to the member. Refers any and all questions concerning prescription and/or OTC drugs or other health care related topics to a pharmacist in accordance with regional confidentiality standards and HIPAA requirements. Reprints a call slip for patients copy upon request.


• Managing Stock, Supplies and Work Area (variable according to the specific worksite/location): Maintains work and waiting areas in a neat and orderly manner at all times; regularly assists in the cleaning of the department; all shelves are washed thoroughly on a routine basis. Regularly unpacks and stores supplies, verifies items received against invoices, and stores perishables such as antibiotics in refrigerators per policies and procedures. Checks invoices against orders to make sure that all items are received and charges are correct. Reports all discrepancies to the appropriate person in accordance with established policies and procedures. Demonstrates knowledge and ability to order all items required in the pharmacy (source such as wholesaler, PSC, General Stores). Orders drugs and supplies