Description
The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vison. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions.
The hourly rate range for this position is $17.50 - $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Job Description Summary Minimum Education: • High School Diploma or Equivalent Minimum Experience/Knowledge: • One (1) year working in a customer service (preferably in a medical environment). Understanding of medical terminology, ability to interview patients and interface with physicians, nurses and other professional staff. Required License/Certification:
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