Secretary (OR) – Outpatient Surgery Center HC4 - Full Time 8 Hour Days (Non-Exempt) (Union) Job Listing at Keck Medicine of USC in Los Angeles, CA (Job ID 85917824352)

Description

The OR Secretary coordinates and supports the organized and efficient flow of surgical cases and identifies potential scheduling conflicts, either resolving them or communicating them to the Charge Nurse. The OR Secretary is responsible for all clerical duties related to the administrative functions of the department. He/She will also functions in the role of department receptionist and acts as a liaison with other departments and physician office staff.

Essential Duties:

• The Unit Secretary is responsible for using the computer system to log in patients and retrieve lab and diagnostic test results. The Unit Secretary also maintains courteous and cooperative communications with all patients, family and staff. They accurately maintain Perioperative Services Logs and records, keeping all information organized, neat and current. Assists in compiling data needed for statistical reports or records. Coordinates various transportation activities needed to support surgical services, such as patient transport and delivery of specimens and blood; follows policies, Title 22 and JCAHO standards. Uses equipment and supplies in a cost effective and responsible manner. Supports Perioperative Services Performance Improvement activities. The Unit Secretary is collegial and contributes positively to overall customer service and satisfaction.
• Initiates clerical duties as defined in the unit secretary scope of practice.
• Demonstrates flexibility, ability to problem-solve and self-direction.
• Consistently collaborates with the charge nurse and other hospital personnel to ensure smooth, cost-effective, efficient workflow within the patient care unit.
• Maintains clean and organized work area.
• Ensures unit supplies/forms are ordered weekly, as needed.
• Demonstrates a thorough understanding of and expertise in the use of Cerner Millenium.
• Aware of changes in Cerner Millenium and communicates them to appropriate staff.
• Provides timely and accurate census reports within one hour of starting shift and updates as necessary.
• Documents appropriately on down time forms.
• Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients and all hospital personnel.
• Demonstrates appropriate communication skills whether in person, via telephone or in writing.
• Meets patient's expectations by answering phone/call lights courteously and promptly within three rings.
• Identifies self by name and unit.
• Routes all calls/requests to appropriate personnel and identifies on phone the reason for transfer and assures the connection is made.
• Attempts to problem solve independently, seeking assistance from Charge Nurse or Director, if unresolved.
• Assists with the management of patient information. Keeps the chart in optimum condition.
• Assists other ancillary personnel in obtaining parts of charts as necessary.
• Involved with and keeps aware of changes from hospital-wide committees including, but not limited to, the unit secretary's meeting.
• Reviews and begins to assemble the admission chart forms for surgery schedule add-ons immediately upon notification of admission.
• Adds appropriate forms to chart as necessary.
• Files diagnostic reports appropriately as per CURL standards in the designated area of the chart as information is received during the shift.
• Takes on assignments as directed.
• Demonstrates collaboration, congeniality and problem-solving skills.
• Maintains an open line of communication between management and other staff while demonstrating a professional demeanor at all times.
• Communicates and clarifies outstanding patient care orders/activities to the Charge RN when leaving the unit or for the day.
• Is a team player and possesses a positive attitude.
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req Demonstrate excellent customer service behavior.
• Req Proficient computer skills in Microsoft Office.
• Req Demonstrates excellent verbal and written communication skills.
• Req Organization/time management skills.

Preferred Qualifications:

• Pref 2 years Experience in OR setting as a receptionist.
• Pref Surgical procedure identification knowledge

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $22.00 - $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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