Account Manager - Medical Benefits Job Listing at Kelly Services in New York, NY (Job ID US3594090_BH9937568)

Description

Account Manager – Medical Benefits
Location: Brooklyn, NY or Manhattan, NY - Hybrid
Salary: $70,000-85,000
Direct Hire Opportunity!

Kelly has an amazing opportunity for an experienced and successful Account Manager to join a leading 3rd party Health Benefits Administrator based out of their Brooklyn, NY location.  This is a Direct Hire opportunity with a starting salary of $70,000 - $85,000 based on experience, an excellent benefits package, and a hybrid schedule. In this role you will be responsible for assisting the Account Executive Team in managing an assigned book of business and building, expanding, and solidifying relationships with existing clients and Brokers. The Account Manager is critical in identifying benefit plan issues and work as the liaison between the Operations Team and the Client to assure the benefit program is administered as intended. Apply today for immediate consideration!


Responsibilities include but not limited to:

• Mange the relationship between the group and the broker.
• Provide reporting to the client group and be prepared to discuss the statistics contained in the reporting packet.
• Maintain knowledge of ongoing claim issues with funding reinsurance, etc.; proactively identify services issues and attempt resolve.
• Work with client/broker to resolve ongoing issues.
• Focus on retaining existing business with excellent customer service 
• Support Account Executive team with new business and renewal implementation tasks.
• Articulate the LEA value proposition and explain it to the client and broker.
• Advise team of potential opportunities for new sales within the existing groups.
• Communicate with the client on large claim situations and what oversight/management the company will provide. 
• Resolve group level issues with claims, funding, eligibility etc. as needed by enlisting the appropriate resources to resolve the problem. Proactively identify services issues and attempt resolve.
• Apprise leadership of any issues involving the group and resolution.
• Meet personally with the clients when appropriate to establish a good rapport, in addition to regular telephonic/virtual check ins.
• Return phone calls and answer emails within one business day.
• Create meeting summaries to document salient points of client contacts, the takeaways and time to resolve the issues identified during the meeting. 
• Assist with special projects as necessary (Example: Sales RFP requests).
• Assist in reporting requests: Weekly, Monthly and Quarterly specialty plan analysis reporting.

Skills and Requirements:

• Bachelor's degree in business administration, accounting, finance, or a related educational field.
• 2+ years of Account Manager or Account Executive sales experience in a healthcare insurance role with proficiency in third-party, self-insured client relationship management to include medical, dental, life, reimbursement accounts and other ancillary products including types of stop loss insurance.
• Producer license in state worked in and Life Agent license preferred.
• Possess a clear understanding and ability to explain employee benefits plans, regulations, and administration, as well as major legislation that impacts benefits such as Health Care Reform and American Rescue Plan Act.
• Experience with benefit administration platforms such as Javelina highly preferred.
• Knowledge of medical terminology and Diagnosis Codes (example: ICD-9 & ICD-10) is a big plus.
• Proficiency in standard computer applications including MS Word, Excel, Outlook, and PowerPoint.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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