Bilingual Call Center Agent | French/English Job Listing at Kelly Services in United States of America (Job ID 1467)

Description

Overview

For those who want to keep growing, learning and evolving. We at KellyConnect® hear you, and we're here for you! We're seeking a customer service representative to work remotely at a premier employer. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Why should you apply:

The KellyConnect Customer Care Specialist at JJV answers incoming calls resulting in placing orders, problem solving and resolving inquiries to customers' satisfaction, while maintaining the highest quality standards. Customer Care Specialists also document feedback from customers and respond accordingly. This is a hybrid on-site and remote position (3 days on-site/2 days remote). Schedules in this role would be 8-hour shifts that fall between 7am and 7pm, Mon-Fri.

What's a typical day as a Bilingual Call Center Agent? You'll be:

• Keying orders received from US customers via phone to the order entry system according to established customer service procedures while maintaining departmental standards.
• Actively listening and problem solving to effectively resolve customer issues.
• Serving as an essential link between customers and various internal departments such as Sales, Customer Financial Services, Customer Relations and Distribution.
• Providing resolution to customers' inquiries, returns and feedback utilizing the appropriate system and other related materials.
• Serving as a liaison between Customer Financial Services, Customer Relations, Sales, Distribution and other teams within the organization as needed by the customer.
• Adhering to Environmental Health and Safety policies and procedures, and support department objectives.

This job might be an outstanding fit if you:

• Are bilingual English/French.
  • French fluency required, French-Canadian fluency preferred.
• Have a HS Diploma or equivalent.
  • Bachelor's degree preferred.
• Have 3+ years customer service experience.
  • Call center environment experience within the past 5 years preferred.
• Have proficiency in Microsoft Office (Outlook, Word and Excel).
• Are a reliable team-player with strong work ethic and ability to deliver excellence in all tasks.
• Have strong critical listening and customer service resolution skills.
• Have the ability to work in a cross-functional team environment and maintain productive, collborative relationships.
• Have clear and concise written and verbal communication.
• Are willing to take ownership and accountability for all assigned tasks.
• Have the ability to flex with quickly changing priorities.
• Pay extreme attention to detail/process-compliance.
• Are able to multi-task, plan and organize.

It's a plus if you:

• Have 10 key and data entry by touch (WPM 40+).
• Medical device experience preferred.

As required by our safety policy and procedure all employs must adhere to company safety rules and practices. 

• Able to lift up to 30 pounds
• Completion of customer safety requirements as necessary
• Respect and apply safety rules and procedures at all times
• Use personal protective equipment (PPE) and safety devices as required
• Promote industrial hygiene and safety matters
• Report incidents and damages to management whether injuries are involved or not
• Participate in incident investigation
• Report hazards to management
• Ensure a high standard of housekeeping in the work area
• Be a safety role-model to all employees
• Make suggestions to improve safety at the workplace
• Actively participate in department safety