Description
Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Bilingual Spanish/English-Loyalty Services Representative with one of the best industries in the world for sustainable energy.
Why you should apply to be a Bilingual Spanish/English-Loyalty Services Representative.
l Pay Rate: $25.58/hr
l Employment Type: Temp to perm
l Location: Chicago IL 60631
l Shift: Monday – Friday 7:30am-6:00pm CST
l Great Advancement Opportunities
l Overtime available
l Weekly pay
What a typical day as a Bilingual Spanish/English-Loyalty Services Representative might look like:
Responsibilities:
l Provides routine information and support to Designated Customers such as Worksite
l Individual Policyholders and other lines of business administered by Combined Insurance.
l Ability to sell the value and retain policyholders
l Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues.
l Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments, or Agent servicing on a as needed basis.
l Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience.
l Collects, documents and enters data from and into multiple applications.
l Provides instructions and set expectations for policyholders
l Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, close rate and other KPI's.
l Exhibits and practices the Organization's Common Purposes and Shared Traits.
l Understands organizational objectives, supports process improvements, and provides feedback to leadership.
l Willingness to perform other duties as assigned.
This job might be an outstanding fit if you:
Qualifications:
l Provide a needs analysis assessment for what a policyholder may need
l Strong verbal and written skills
l Ability to partner with others to resolve issues resulting in service or claim related issues
l Ability to utilize critical thinking skills
l High School Required; bachelor's degree preferred
l Minimum 1 year previous contact center experience
l Previous Retention skills within a contact center environment preferred
l Previous sales experience a plus
l Licensed to sell health/life Insurance a plus
What happens next:
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all our recruiters at Kelly will have access to your profile, expanding your opportunities even more!
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Bilingual Spanish/English-Loyalty Services Representative today!
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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