Business Analyst Job Listing at Kelly Services in Mississauga, ON (Job ID CA3589176_BH9910279)

Description

Business Analyst – Remarketing & Auction Processes

Location: Mississauga, ON (Hybrid – Monday to Wednesday in-office, Thursday & Friday remote)

Are you passionate about process improvement and making an impact in a fast-paced environment? We are looking for a Business Analyst who thrives on solving problems, building strong relationships with dealers and auction partners, and driving efficiencies in vehicle remarketing. If you have experience in auctions or finance companies and love optimizing operations, this is the perfect opportunity for you!

What You'll Do:

• Audit auction charges to ensure accuracy and compliance.
• Verify vehicle presentation (wash, vacuum, photography) prior to auctions.
• Manage RPM service issues by liaising with OpenLane and ensuring timely resolutions.
• Monitor data feeds between NCF, Canadian Black Book, and OpenLane.
• Drive faster remarketing strategies, from vehicle grounding to auctions.
• Partner with auctions to maximize dealer participation and streamline processes.
• Support automation projects (RPM system, CMS) and prevent process gaps.
• Train and support dealers on RPM updates and best practices.
• Audit arbitrations to ensure proper case handling and compliance.

What We're Looking For:

• 3+ years of experience with auction operations or in a captive finance company.
• Strong knowledge of remarketing processes, including inspections, reconditioning, and digital auctions.
• A proactive problem solver with sharp analytical skills.
• Excellent communicator with strong customer service orientation.
• Ability to multitask while maintaining attention to detail.
• Familiarity with digital marketing and online auction operations is an asset.
• Bachelor's degree or relevant experience in process improvement.

Why You'll Love Working Here:

• Hybrid schedule: Enjoy the flexibility of working from home on Thursdays and Fridays.
• Impactful work: Play a key role in improving processes and dealer experiences.
• Collaborative culture: Work alongside a supportive team that values innovation and efficiency.
• Growth opportunities: Gain exposure to digital remarketing trends and automation projects.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

 Apply on company website