Call Center Customer Service Representative Remote Job Listing at Kelly Services in Pittsburgh, PA (Job ID US3577509_BH9878702)

Description

Join a team that makes a real difference. As a Seasonal Benefit Customer Service Representative, you'll guide plan participants through the enrollment process and help them make updates to their health care and pension plans. You'll provide compassionate, accurate, and timely support—primarily over the phone, with opportunities to assist via chat and message center as you grow.
What You'll Do:

• Build rapport with plan participants and respond to inquiries with empathy and professionalism
• Translate complex benefit information into clear, actionable guidance
• Handle sensitive data in compliance with HIPAA and data privacy standards
• Document calls and cases thoroughly and accurately
• Participate in team meetings and ongoing training
• Support additional duties as needed

What You Bring:

• Strong verbal and written communication skills in English
• Analytical thinking and problem-solving abilities
• Comfort working in a structured, virtual environment
• Proficiency in Microsoft Office and multitasking across multiple systems
• Ability to type at least 30 words per minute
• High school diploma or GED
• Prior customer service experience

Nice to Have:

• Associate or Bachelor's degree
• Experience with health and welfare or defined benefit pension plans
• Call center background
• Spanish language proficiency

Work Schedule:

• 40 hours/week during peak season, with overtime as needed
• 32–40 hours/week during training and off-season
• Flexible scheduling based on client needs

Why Join Us:

• Work from the comfort of your home
• Gain valuable experience in the benefits and customer service space
• High performers may be invited to stay on for additional projects or full-time roles with our client.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website